Rustenburg: Branch Administrator posted by Isilumko Staffing
Posted on 2025-05-06 00:00:00
| Employer | Isilumko Staffing |
|---|---|
| Category | Other Insurance |
| Location | North West / Rustenburg |
Job Summary
Job Description:
Are you passionate about providing exceptional client service and supporting sales efforts? We are seeking a Client Services and Sales Support Specialist to deliver professional first-line support to our valued clients and assist our sales team in achieving their goals. If you’re dedicated, detail-oriented, and customer-focused, we want to hear from you.
Key Responsibilities:
1. Client Services:
- Adhere to client service procedures, including handling maturities, policy contracts, loan applications, cancellations, amendments, financial and general inquiries.
- Update client personal details and maintain accurate AIMS notes.
- Provide clients with correct and accurate advice on our products and services (Treating Customers Fairly – TCF).
- Inform clients about changes to their policies, ensuring compliance with TCF principles.
- Collaborate with relevant departments to resolve client queries.
- Maintain the required business retention rate.
- Address and handle all client complaints and inquiries.
- Escalate complaints to the Office Manager and Complaints Handling Officer.
- Follow the prescribed complaints procedure.
- Handle incoming calls and assist walk-in clients.
2. Claims Administration:
- Verify claims documents following standard procedures.
- Assist clients in completing claim forms.
- Submit all received claims to Head Office.
- Submit any outstanding documentation as requested by Head Office.
- Keep the claims register up to date.
3. Client Cancellations:
- Advise clients on the cancellation process and the potential disadvantages.
- Retain policies by proposing alternative options, such as loans or partial surrender paid-ups.
- Inform the relevant Sales Manager of the intended cancellation for retention purposes.
- Follow the standard cancellation procedure upon the client’s request.
4. Demutualization Process Administration:
- Capture client information accurately.
- Inform clients of the status of their shares.
- Update client information in the AIMS systems.
- Register and forward relevant documentation to Head Office.
5. Office Administration:
- Manage mail and fax communications.
- Prepare statistical reports as required.
- Assist with data capturing when necessary.
- Encourage clients to complete satisfaction surveys.
6. Fit and Proper Requirements:
- Adhere and comply with FSB board notices in terms of FAIS.
- Maintain proper documentation and filing procedures.
- Keep record systems up to date.
- Ensure the proper filing and retention of documentation as required by legislation.
Requirements:
Formal Education:
- Matric or equivalent.
Technical/Legal Certification:
- Recognized Qualification as per the FSCA (an advantage).
- RE 5.
- Registration as an Employee Representative (FSCA).
- CPD.
- COB (Depending on DOFA).
Experience:
- 2 years of experience in the Insurance Industry.
- 1 year of experience in Client Services.
- 1 year of experience in Category A, B, C, and retail benefits (an advantage).
If you are ready to contribute your skills to a dedicated team and assist in delivering outstanding client service and sales support, we encourage you to apply.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Rustenburg
More jobs in North West
Browse Other Insurance Jobs
Browse Isilumko Staffing Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Rustenburg: Cash Office Clerk posted by President Hyper
The candidate should have experience in the followingGr12 with subjects Mathematics and Accounting Strong Computer Skills Accurate balancing and...
View Job
Cash Office Clerk
Rustenburg: Winder Technician
We are seeking a highly skilled Winder Technician to maintain and optimise winder control systems at our mining operations. This role is critical to...
View Job
Winder Technician
Rustenburg: Winder Specialist
A major player in the mining and metallurgical sector is seeking an experienced Winder Specialist to join its Shaft Services team. This role is pivotal in...
View Job
Winder Specialist
Rustenburg: Winder Engineer
A leading mining and resource group is seeking a Winder Engineer to ensure the safety, compliance, and peak performance of shaft winder systems. This...
View Job
Winder Engineer
Rustenburg: Technical Sales Representative
About the Company Client is based in the North of Johannesburg, in the MiningManufacturing sector. Our client leads the field in providing bulk material...
View Job
Technical Sales Representative
Rustenburg: Tractor Mechanic – Schweizer-Reneke
Tractor Mechanic needed for a Agri company, this position is based in Schweizer-Reneke. Red Seal Mechanical Trade Test Certificate. Mechanization experience...
View Job
Tractor Mechanic – Schweizer-Reneke
Rustenburg: Shift Supervisor
About the Role We are seeking a dedicated Shift Supervisor to join our operations team at the Chrome Wash Plant. In this role, you will oversee all plant...
View Job
Shift Supervisor
Rustenburg: Stores Learnership for People Living with a Disablity
Stores Learnership Opportunity People Living with a Disability NQF Level 2 Wholesale and Retail 12-Month Fixed-Term Learnership Job Title Stores...
View Job
Stores Learnership for People Living with a Disablity
Rustenburg: Metallurgist (Chrome Wash Plant)
About the Role As a Metallurgist , you will play a key leadership role in optimizing chrome beneficiation processes, improving recovery rates, and ensuring...
View Job
Metallurgist (Chrome Wash Plant)
Rustenburg: Plant Manager
About the Job As a Plant Manager, youll be at the helm of the Chrome Wash Plant, overseeing all operationsfrom production to people, safety to strategy....
View Job
Plant Manager
Rustenburg: General Manager
Responsibilities Develop and implement strategic plans and budgets to achieve organisational objectives and drive growth and profitability. Oversee...
View Job
General Manager
Rustenburg: ACCOUNTANT
Key Responsibilities Prepare and review financial statements and reports Manage tax calculations, filings, and compliance Handle bookkeeping and general...
View Job
ACCOUNTANT
Rustenburg: External Sales Rep
MAIN PURPOSE Identify new sales prospects and manage existing clients to identify business opportunities as well as assist in the growth of market share....
View Job
External Sales Rep
Rustenburg: Farm Diesel Mechanic
PURPOSE OF THE JOB The MaintenanceFarm Foreman is responsible for all maintenance and repairs. This includes, tractors, bakkies, farm equipment, irrigation...
View Job
Farm Diesel Mechanic
Rustenburg: Instrument Mechanician
Minimum Requirements Valid Instrument Mechanic Trade Certificate Red Seal Minimum1-2years post-trade experience, preferably in the mining or heavy industry...
View Job
Instrument Mechanician
Rustenburg: Diesel Mechanic
Minimum Requirements Must have a minimum of 3 to 5 years experience as a Qualified Truck Diesel Technician within the Automotive Industry Must have relevant...
View Job
Diesel Mechanic
Rustenburg: Training Administrator (mining)
Requirements Bachelors Degree or Diploma in a relevant field 2 to 4 Years experience in professional training Drivers License Mining industry experience...
View Job
Training Administrator (mining)
Rustenburg: Maintenance Technician
Requirements Proven experience in workshop maintenance, with a strong track record in troubleshooting and repairs. Hands-on experience with various workshop...
View Job
Maintenance Technician
Rustenburg: Logistics Foreman
Qualifications Experience Previous experience working with Plant Vehicles will be advantageous. Duties Ensure all vehicles have drivers Ensure checklists...
View Job
Logistics Foreman
Rustenburg: Construction Manager â C&I Smelters
Minimum Requirements Minimum 5 years of relevant construction management experience in mining or processing environments. Grade 12 with Maths Physical...
View Job
Construction Manager â C&I Smelters
Rustenburg: Contract Manager
Qualifications Matric Bachelors degree in Mining Engineering will be advantageous Valid Surface Blasting Certificate Requirements Minimum 10 years of...
View Job
Contract Manager
Rustenburg: Financial Accountant
Required Certificates Certificate in Bookkeeping National Diploma in finance National qualification framework NQF level 3 or 4 Professional certifications...
View Job
Financial Accountant
Rustenburg: Admin Clerk 7 days a week – Admin posted by President Hyper
The candidate should have experience in the followingGr12 with subjects Mathematics and Accounting Strong Computer Skills Accurate balancing and...
View Job
Admin Clerk 7 days a week – Admin
Rustenburg: General Store Manager
Main Job Purpose As General Manager, you will oversee all aspects of the business unit, managing day-to-day operations while driving performance and...
View Job
General Store Manager
Rustenburg: Geologist (Manganese Chrome Experience)
Requirements BSc Geological Science Chrome and manganese experience. Benefits Competitive salary package Opportunities for professional growth and...
View Job
Geologist (Manganese Chrome Experience)