Job Description
About the Role
The Resort Night Manager will be responsible for overseeing the customer experience and resort product offerings delivered by internal employees, business partners, and concessionaires across the hotel and public area operations during evening and late night hours. This role requires a strong leader who can ensure that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes/queries are resolved, and the customer experience provided across operations is professionally executed in line with standards and legislative requirements.
Key Responsibilities
- Planning, management, delivery, and governance of hospitality teams (including hotel, tollgate, conference centre, and transport teams)
- Ensuring seamless monitoring and management support for late night banqueting functions in line with client requirements
- Maintenance and security of the property, including oversight and management of outsourced business partners during these hours
- Monitoring shuttle services and transport flow between hotels
- Collaboration with Business Unit leadership teams across the Resort
- Leveraging partnerships with relevant stakeholders
- Managing relationships with guests
- Optimizing the use of technology
- Focusing on high levels of operational compliance and controls
Requirements
- Diploma in Hospitality Management or Degree in business management is an advantage
- 10-12 years experience in the hospitality industry, including 5 years at a management level
- Experience in hotel room product and service standards
- Experience in leading and inspiring teams
- Experience in managing Business Partners and Service Level Agreements
- Thorough understanding of legislation (SHE / LRA/ risk management)
- Demonstrated analytical, commercial, and effective decision making ability
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
No information provided regarding salary or benefits.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Bojanala Platinum
In the Bojanala Platinum region of South Africa, the catering and hospitality industry is a significant contributor to the local economy, with many businesses offering a range of services and products to tourists and locals alike. Generally, this field offers stable job opportunities in areas such as hotel management, event planning, and food service management. As demand for quality service increases, so does the importance of having the right skills and experience.
Typically, catering and hospitality positions in Bojanala Platinum can offer salaries within a range of R300 000 to R500 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that actual salaries may vary widely, and this figure is only a rough guide. For example, senior management positions or roles in high-end establishments may command significantly higher salaries, while entry-level positions might start at the lower end of this range.
Common skills for catering and hospitality professionals in Bojanala Platinum include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, and a strong understanding of food safety and hygiene practices. Other essential skills include leadership and management abilities, budgeting and financial management, and the ability to adapt to changing circumstances. Additionally, knowledge of local cuisine and cultural nuances can be highly valued in this industry.
The catering and hospitality industry is often associated with various sectors, including the tourism industry, corporate events, and financial services sector. Manufacturing sector companies may also require staff in these roles, particularly in areas such as manufacturing operations management or logistics. In general, having a broad understanding of different industries can increase job prospects and career opportunities.
For those interested in pursuing a career in catering and hospitality, there are various development opportunities available. Typically, entry-level positions offer on-the-job training and mentorship, while more senior roles may involve further education or training in areas such as hospitality management or culinary arts. Career progression often involves taking on additional responsibilities, earning promotions, and expanding skills and expertise to remain competitive in the industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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