Rustenburg: Shop Assistant Boitekong Mall – Rustenburg ( 3 months contract ) posted by Signature Cosmetics

About the Role

As a Shop Assistant at Boitekong Mall in Rustenburg, you will play a vital role in creating a welcoming and inspirational experience for our customers. You will be responsible for actively supporting and contributing to the achievement of all store targets and operational standards.

Key Responsibilities

• Create a welcoming, inspirational, and personalised experience for customers
• Actively support and contribute to the achievement of all store targets and operational standards
• Ensure full understanding and knowledge of the sales targets and the contribution of the relevant area to meet these targets
• Attend and participate in morning team meetings, and raise any queries with Store Supervisor
• Prepare for and participate in daily floor walks, and raise any ideas, queries, or concerns with the Store Supervisor
• Assist with the preparations for and participation in all stock takes
• Conduct cycle counts as and when required, and report any areas of concern to the Store Supervisor
• Prevent damages by housing products on the sales floor and in the stockroom as per stock handling and storage standards
• Practice accurate stock rotation and follow the FIFO principle ensuring that only up-to-date and accurate stock is displayed
• Report all stock requirements, out-of-stocks or low stock levels to the Store Supervisor
• Ensure all stock on the sales floor and in the stockroom is maintained in a clean and hygienic condition
• Ensure all departments of responsibility are fully replenished, and housekeeping is maintained including but not limited to swept floors, shelves dusted, and all testers have been cleaned/wiped daily or as an when necessary
• Consistently implement and maintain all store visual merchandising standards and disciplines to create a beautiful store experience
• Ensure all store standards and operations procedures are implemented and adhered to
• Be familiar with the contents of the Model Store files as per operational requirements
• Adhere to all policies and procedures, including but not limited to Point of Sale, Cash Handling, Banking and Staff Uniform Policies
• Contribute to the store achieving the minimum acceptable Operations Checklist rating by ensuring areas of responsibility are maintained at the required standard on a consistent basis
• Be familiar with all information posted on the notice board and raise any outdated information or lack of information with the Store Supervisor
• Offer every customer Loyalty Card membership and provide details of the benefits of the card
• Explain all current promotions, discounts, and special offers on offer to all customers
• Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made
• Perform all make overs professionally and record customer details and the products used as per process
• Utilise testers to effectively introduce customers to the product range
• Respond to all customer requests, comments and complaints and escalate when required
• Implement monthly promotions according to the instructions with the relevant signage and display material used to highlight promotions to increase sales
• Action all pricing, including Mark Ups and Mark Downs and promotions in area of responsibility
• Support all marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Stores
• Raise the need to order required stationary, staff refreshments, cleaning materials and other consumables timeously with the Store Supervisor
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system
• Attend and participate in all scheduled training, and transfer new knowledge and skills to daily activities performed
• Raise any gaps in product knowledge with the Store Supervisor
• Assist with the induction and training of all new employees
• Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers

Requirements

• A matric, grade 12 or equivalent certificate
• Minimum of one year’s working experience in a retail environment
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is an advantage

Qualifications

• None mentioned

Salary & Benefits

• Not specified