Job Description
About the Role
We are seeking a highly skilled Frontline Supervisor to join our team at the Canal Walk store in Cape Town. As a key member of our management team, you will be responsible for ensuring a world-class shopping experience for our customers and supporting the smooth day-to-day operations of our Cashiers.
Key Responsibilities
- Support customer service to ensure a high level of customer satisfaction
- Liaise between management and cashiers to ensure effective communication and collaboration
- Supervise day-to-day operations of Cashiers to ensure accurate transactions and minimize errors
- Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk
- Manage and report all customer compliments and complaints to management
- Ensure branch queues flow smoothly and manage the shorts and overs at the points of sale, including floats
- Manage discrepancies at the point of sale and authorise line voids, tender ups and price overrides
- Manage refunds and returns transactions according to Dis-Chem operating procedures
- Transact all purchases receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem)
- Ensure accurate document control by checking the following: Drop registers, Documents verification, Customer documentation, Correct handling of the floats as per our standard operating procedures
- Ensure back shopping and returned goods are handled correctly
- Ensure all outgoing stock/items/scripts are scanned
- Train and assist new cashiers
Requirements
- Grade 12 / Matric
- Minimum of 2 years cashier related work experience
- Of which 6 months should be shadowing a Cashier Supervisor
- Sound numerical skills
- Computer literate MS Office
- Willing and able to work retail hours
Qualifications
- Certificate in Computer Literacy (advantageous)
- 3 years work experience (advantageous)
- 1 year supervisory experience (advantageous)
Salary & Benefits
Market related salary, Medical aid, Provident fund
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in Western Cape
In the Western Cape, the retail and wholesale sectors are common employers of individuals with various skill sets. Generally, these roles tend to be driven by consumer demand and seasonal fluctuations, with many businesses operating within established supply chains. Typically, positions in this sector require adaptability to changing market trends and customer needs.
When it comes to salary expectations, broad ranges can provide a general guideline for job seekers. Salary ranges for retail and wholesale professionals in the Western Cape typically vary depending on factors such as experience, company size, and industry sector. Common salary ranges generally fall within R200 000 to R500 000 per annum, although these figures are subject to variation and may not reflect actual salaries. Disclaimers should be made that individual circumstances can significantly impact actual earnings.
Common skills required for retail and wholesale roles in the Western Cape include excellent communication and customer service skills, ability to work under pressure, inventory management expertise, basic accounting knowledge, logistical organisational skills, and sometimes technical computer literacy. Other important qualities often sought after by employers include a strong work ethic, problem-solving abilities, and flexibility.
Industry sectors commonly employing retail and wholesale professionals in the Western Cape include financial services sector, technology industry, manufacturing sector, and e-commerce companies. These roles may involve supply chain management, logistics coordination, sales team leadership, or store operations management.
For those looking to advance their careers in this field, common career progression paths often include promotions to management roles within existing companies, or transitioning into related fields like buying and merchandising. Opportunities for professional development can arise through internal training programs, industry-specific certifications, or further education in related fields.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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