Matric

B Com Business Management or equivalent

Contact Centre Certification

6-7 years’ experience in a contact / call centre

Understand call centre technologies

Travel and Tourism industry advantageousCoaching

Stable track record managing contact centre of over 150 agents

Previous experience dealing with USA / International campaigns

Must be able to work shifts – 24 hour contact centre

Grade 12 with a Bachelor’s in Business Management

7 years’ experience managing a contact / call centre

Experience in the Travel and or Tourism industry advantageous

Experience in managing and working with budgets.

Experience in starting up new call centers (International Campaigns)

Ability to manage multiple call centre campaigns (all International)

Strong staff management and training

Target driven.

Strong report writing

Resource planning – recruitment, monitor productivity and efficiency.