Sandton: General Manager posted by The Venue Melrose Arch

About the Role

The General Manager (Venue Operations) at The Venue Melrose Arch plays a critical commercial support function, ensuring operational excellence translates into high conversion rates, strong client retention, and long-term business sustainability. This role is responsible for overseeing daily venue operations and event execution, while providing strategic operational support to the Sales Team.

Key Responsibilities

• Oversee daily venue operations and event execution.
• Ensure consistent delivery of high-quality service standards.
• Maintain and improve Standard Operating Procedures (SOPs) to support operational efficiency and scalability.
• Ensure the venue is always client-ready and sales-ready.
• Support the Sales Team in achieving booking and revenue targets.
• Ensure accurate operational input into proposals, costing, and feasibility.
• Participate in key client meetings where operational leadership presence is required.
• Ensure operational readiness for site visits and corporate inspections.
• Provide feedback to Sales on capacity, operational constraints, and improvement opportunities.
• Ensure upsell opportunities are operationally executable.
• Oversee the end-to-end client experience from confirmation to execution.
• Manage escalations and high-level client relationships when required.
• Ensure delivery aligns with what was sold and promised.
• Drive repeat bookings and referral opportunities through exceptional execution.
• Manage operating expenses within approved budgets.
• Control labour, supplier, and variable event costs.
• Monitor cost-to-revenue ratios and operational efficiency metrics.
• Identify cost optimisation opportunities without compromising service quality.
• Lead and develop a high-performance operations team.
• Ensure clear accountability, performance reviews, and structured training.
• Maintain strong discipline, culture, and service standards.
• Manage workforce planning aligned with event demand.
• Ensure compliance with health & safety, licensing, and labour regulations.
• Maintain audit readiness at all times.
• Manage risk mitigation and incident reporting processes.
• Ensure contractor and supplier compliance with Service Level Agreements (SLAs).
• Maintain venue infrastructure to premium standards.
• Oversee preventative maintenance programs.
• Ensure supplier performance and service consistency.
• Protect and maintain venue assets.

Requirements

No specific requirements are mentioned in the original job description.