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Sandton: Quality Analyst (Contact Centre) posted by Telebest

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Job Description

About the Role

We are seeking a highly skilled Quality Analyst to join our team at Telebest in Sandton. As a key member of our contact centre, you will be responsible for ensuring that our agents maintain high-quality standards while providing exceptional customer service.

Key Responsibilities

  • Ensure quality assurance standards are maintained by all agents
  • Experience in implementing and monitoring corrective quality assurance actions
  • Assist Training Officer and Contact Centre Manager with identifying training needs for the agents
  • Work shift 24 hour contact centre

Requirements

  • Matric or Diploma in Business Management or equivalent
  • 2-4 years’ experience in a Call Centre environment in a position of assisting call centre agents

Qualifications

  • Matric
  • Diploma in Business Management

Salary & Benefits

  • (Salary and benefits information is not specified in the original job description. Therefore, this section will be skipped.)
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Development Jobs in Gauteng

The development job market in Gauteng, South Africa is thriving, with numerous opportunities available in various sectors. The province is home to a large portion of the country’s economic hubs, including Johannesburg, Pretoria, and Ekurhuleni, making it an attractive location for companies looking to expand their operations. As a result, there is a growing demand for skilled developers who can drive innovation and growth.

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Salaries in Gauteng are competitive, with average salary ranges varying depending on the specific role and industry. For example, software engineers can expect to earn between R600,000 – R1,200,000 per annum, while data analysts can earn between R400,000 – R800,000 per year. These figures are based on national averages, but salaries can vary widely depending on factors such as company size, experience, and specific job requirements.

To succeed in a development role in Gauteng, you will need to possess certain key skills. These include proficiency in programming languages such as Java, Python, or JavaScript, as well as experience with agile development methodologies like Scrum or Kanban. Additionally, knowledge of cloud computing platforms such as AWS or Azure is highly desirable, as is experience with data analysis tools like Tableau or Power BI. Other essential skills include problem-solving abilities, strong communication skills, and the ability to work collaboratively in a team environment.

Several major companies and industries are actively hiring for development roles in Gauteng. For example, tech giants such as Microsoft and IBM have large operations in the province, while financial institutions like Standard Bank and Absa also employ numerous developers. Additionally, there are many startups and innovative companies based in Gauteng that are driving growth and innovation in various sectors.

For those interested in a development career in Gauteng, there are numerous opportunities for career growth and advancement. Many companies invest heavily in employee training and development programs, providing opportunities for professionals to gain new skills and advance their careers. Additionally, the province is home to several top-ranked universities and research institutions, offering a range of academic programs in computer science and related fields. With hard work and dedication, it is possible to build a successful career as a developer in Gauteng, with many opportunities for advancement and professional growth available.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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