Job Description
Well known INBOUND DMC is looking for a Senior Travel Designer to service the LATIN market. You will be responsible for generating and growing sales whilst maintaining required profit margins, maintaining great agent relationships and giving high-level customer service by offering world-class itineraries to exceed agent & guests’ expectations.
Duties:
Secure, cost and present product to the agent / guest accurately, efficiently and timeously by creating inspirational luxury travel itineraries
Build relationships with agents based on trust and support, knowing their business trends and guests needs
Attending relevant familiarization trips with agents
Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents
Keep Agents booking information updated in the ARM
Send out quotes: accurately and timeously keeping in mind strategic and preferred AP and upsell where possible to benefit both the company and the agent
Ensuring relevant information is obtained from the ARM prior to quoting.
Streamline operational negotiations by reducing dead beds, waitlist chasing and maximizing camp operations
Create those life-changing journeys for guests.
Keep apprised of company policies, procedures and system updates.
Requirements:
Matric certificate with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism / Hospitality.
At least 4-5 years experience in INBOUND Travel at a Senior level with excellent knowledge of Southern & East Africa (Rwanda, Tanzania & Kenya).
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Personal or educational travel experience required.
Proven English literacy.
Computer Literate (Microsoft Office, email, Internet)
Excellent attention to detail.
Excellent communication skills both written and oral, in English.
Foreign European language skills advantageous.
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