Date | 2024-05-20 |
---|---|
Job Title | Service Centre Administrator |
Employer | MM ALL ELECTRONICS More Information |
Salary | 8000 |
Category | It Computer |
Location |
Gauteng / Sandton |
Job Summary
Repair and Service ManagementOversee the book-in and capturing process for all repairs.Manage service center quotes with an emphasis on efficient turnaround times.Conduct thorough repair assessments.Ensure the completion process of repairs is streamlined and efficient.Implement and monitor the customer negligence process.Inventory and Stock ManagementSupervise stock takes, ensuring they are completed within the allocated timeframe and minimizing losses according to agreed parameters.Ensure adherence to company policies and procedures at all times.Meet timesheet deadlines and ensure timely submission to payroll.Consistently follow up on customer quotations and monitor RNR (Received, Not Repaired) after 7 days.Monitor Reverse LogisticsReceiving ProcessVerify completed repair lists.Ensure proper documentation and sign-off on receiving trip sheets.Check repair paperwork against the physical machine and the repair trip sheet.Despatch ProcessConfirm trip sheets are signed by the team leader and reverse logistics personnel.Ensure repair lists correspond with repair receiving checklists.HousekeepingMaintain and monitor general housekeeping standards to ensure a clean and organized work environment.Customer Care and ComplianceCustomer CommunicationProvide continuous updates and feedback to customers.Manage telephonic and email communications with customers.Address and manage customer care and complaints, ensuring compliance with CPA procedures.
Service Centre Administrator position available in Gauteng, Sandton. This job position was posted by MM ALL ELECTRONICS. The job has been posted as a free ad on 2024-05-20 at 09:29:44 in the It Computer category
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