Sandton: Services and Support Coordinator posted by Core Group

At Core Group Africa , delivering exceptional technical support and service experiences is a key part of what we do. Were looking for a highly organised, proactive and customer-focused Services & Support Assistant / Co-ordinator to support our technical services environment and help ensure the smooth day-to-day coordination of service operations. This role is ideal for someone who enjoys working in a fast-paced technical environment, thrives on organisation and communication, and can confidently coordinate between customers, technicians, suppliers and internal teams. What Youll Be Doing Coordinating technical support and service-related requests from customers and internal stakeholders. Providing support and administration across online customer and partner support portals. Logging, tracking and managing service tickets, repairs, installations and support cases. Scheduling technician appointments, onsite visits and service deliveries. Following up on outstanding jobs, escalations and customer communication. Assisting with service administration, documentation and reporting. Coordinating stock, parts and equipment required for technical support and repair activities. Maintaining accurate updates across internal systems, service platforms and online support portals. Supporting the technical team with operational planning and workflow management. Ensuring customers are kept informed throughout the service and support process. Assisting with SLA tracking, escalations and service performance reporting. What Were Looking For 24 years experience in a technical support administration, service coordination or operational support role. Experience supporting and managing online support portals, ticketing systems or customer service platforms. Strong administrative and organisational skills with exceptional attention to detail. Excellent communication and customer service skills. Ability to manage multiple tasks and priorities in a high-pressure environment. Comfortable working with technical teams and understanding technical service workflows. Experience working with ERP systems, CRM platforms or service management tools advantageous. Strong Microsoft Office skills, particularly Excel and Outlook. Experience within IT, telecommunications, retail technology or technical services environments advantageous. Relevant diploma, certificate or qualification in Administration, IT Support, Operations or related field preferred. What Success Looks Like Efficient coordination of technical support and service requests. High levels of customer communication and satisfaction. Accurate service administration and reporting. Strong turnaround times and SLA adherence. Smooth coordination between technical teams, customers and suppliers. Effective management and support of online service portals. Reduced escalations through proactive follow-up and issue management.