Secunda: Retail Assistant Manager

About the Role

We are seeking an experienced Retail Assistant Manager to join our team, responsible for overseeing daily operations and ensuring a high level of customer satisfaction. The ideal candidate will have a strong background in retail management and excellent communication skills.

Key Responsibilities

• Stock Management:
• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates, and stock upon arrival
• Manage stock order volumes
• Receive ordered stock
• Report delivery shortfalls and damages
• Capture received stock on Meat Matrix
• Run stock depletion reports
• Balance off with stock receiving
• Manage stock levels threshold
• Manage stock shrinkage: stock losses/damages/dumpings

• Housekeeping:
• Maintain high level of HACCP standards throughout the store
• Observe OHSA hazards and abide by rules and regulations

• Employee Management:
• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

• Store Organisation:
• Display products on shelves and create attractive displays at key points in the store
• Be familiar with merchandising material available from suppliers
• Ensure employees are familiar with all in-store (current) promotions
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

• Cash Management:
• Manage and assist with daily cash ups
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Keep the safe secure and locked at all times

• Customer Service:
• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Responding to customer complaints and comments promptly and accurately
• Scan and analyse customer environment, purchasing patterns, and initiate activities that will influence customer behaviour

• System Administration:
• Manage staff clockings via ERS
• Maintain and understand the system Meat Matrix
• Manage and maintain CCTV cameras
• Ensure availability of physical security guards in store
• Manage the alarm system internally