This iconic game reserve is known for its impeccable luxury hospitality, diverse ecosystems, and world-class conservation practices. The property offers a refined, high-performance environment where guest experience, wildlife, and operational excellence are held to the highest standards. Core Criteria: Diploma or Degree in Hospitality or Hotel Management 35 years experience in a luxury 5-star lodge or hotel environment as an Assistant Lodge Manager, Duty Manager, or Guest Relations Manager Valid Drivers Licence essential Strong working knowledge of POS and PMS systems Willingness to live in a remote area Proven experience in lodge operations and luxury hospitality management Excellent leadership, organisational, and administrative skills High attention to detail and commitment to maintaining world-class standards Outstanding communication and interpersonal abilities Responsibilities: Enhance and maintain overall guest satisfaction, ensuring special requests and personalised needs are efficiently handled Monitor guest feedback across platforms such as Guest Revu and TripAdvisor, and drive improvement initiatives Support the Lodge Manager in overseeing daily lodge operations and ensuring seamless service delivery Uphold and elevate service standards across all departments Manage lodge operations in the absence of the Lodge Manager, providing strong leadership and continuity Coordinate and collaborate with departmental teams to ensure exceptional guest service Conduct structured training sessions to develop both technical and soft skills of team members, in alignment with management objectives Achieve quality benchmarks and continuous improvement targets set by the organisation Develop, implement, and maintain policies, procedures, and operational standards Ensure effective cash-handling procedures and minimise variances Oversee accurate stock management and identify cost-saving opportunities Support preventative maintenance plans and ensure proper upkeep of lodge equipment and facilities Take full operational responsibility for lodge functions when acting on behalf of the Lodge Manager This is a live-in position with a 3/1 work cycle.

We are seeking a dedicated and experienced Assistant Lodge Manager to support the Lodge Manager in overseeing daily lodge activities, ensuring exceptional guest experiences, and maintaining the highest standards of staff management, procurement, and customer service. With a total of only four rooms, this family-operated lodge embodies personalized service, meticulous attention to detail, and genuine warmth in hospitality. Core Criteria: Valid certification in hospitality management or related field is preferred. A valid driver’s licence Proven experience in luxury hospitality management, ideally within a safari lodge or remote luxury setting. Strong leadership and staff management skills, with the ability to motivate and develop a team. Excellent customer service skills and a passion for creating memorable guest experiences. Experience in procurement, inventory control, and supplier management. Good financial acumen with experience in budgeting and cost-control measures. Exceptional communication, organization, and problem-solving abilities. Ability to work under pressure and adapt to the dynamic nature of a safari lodge environment. Key Responsibilities: Assist the Lodge Manager in overseeing daily lodge operations, ensuring smooth and efficient service delivery. Manage and motivate the lodge staff, fostering a positive, team-oriented working environment, while maintaining high standards of professionalism and guest care. Conduct weekly staff meetings. Ensure exceptional guest service, addressing guest needs promptly and personally to create memorable safari experiences. Oversee procurement processes, including inventory management, stock ordering, and supplier relationships to ensure quality, cost efficiency, and sustainability. Coordinate and supervise housekeeping, food and beverage, guides, and other departments to uphold standards of excellence and safety. Maintain strict health and safety protocols, ensuring compliance with legal and company standards. Assist with budget management and financial reporting, including controlling costs and maximizing revenue opportunities. Handle guest feedback and resolve issues swiftly to enhance overall satisfaction and loyalty. Support training and development initiatives for staff to promote ongoing service excellence and operational efficiency. Collaborate closely with management to implement new initiatives that enhance the lodges reputation and guest experience. This is a live-in position. 21 Days On / 7 Days Off work cycle. Meals provided while on duty.