Job Description
About the Role
Join our luxury boutique lodge in the UNESCO-recognised Waterberg Biosphere Reserve as a Bar Steward/Butler, where you’ll be responsible for delivering exceptional beverage service and creating memorable experiences for our international guests. With an emphasis on professionalism, innovation, and a positive working environment, we’re seeking mature, self-motivated individuals who demonstrate strong work ethic, excellent problem-solving abilities, and a genuine passion for hospitality and the natural environment.
Key Responsibilities
- Lead all bar operations with confidence, professionalism, and strong guest engagement.
- Prepare and serve coffees, cocktails, wines, spirits, and lodge standard beverages.
- Drive drink sales through personality, product knowledge, and guest interaction.
- Host wine tastings, food and wine pairings, themed drink evenings, and other creative beverage experiences.
- Control bar stock, monitor usage, and report low stock promptly.
- Execute regular stock takes with high accuracy and maintain organised storage.
- Ensure bar areas remain clean, well presented, and fully stocked.
- Maintain high standards of hygiene, safety, and beverage presentation.
- Accurately operate the POS system, process all sales, and complete end-of-shift tasks including reconciliations, reports, and accurate record-keeping of all supporting slips.
- Assist with meal service, table setup, clearing, and resetting.
- Deliver warm, attentive, and professional service throughout all dining experiences.
- Support the kitchen team during busy periods to protect service flow.
- Ensure dining areas remain clean, organised, and guest ready at all times.
- Welcome guests on arrival and conduct room and lodge orientation tours.
- Communicate guest requests promptly and accurately to all relevant departments.
- Manage guest schedules, activity times, and daily flow.
- Assist with guest activities and ensure smooth coordination.
- Maintain a warm, confident, and engaging presence throughout the guest stay.
- Step in during crises or high pressure moments (urgent turn downs, room resets, guest requests).
- Maintain a team first attitude to ensure seamless guest service.
- Anticipate guest needs and act proactively to protect the overall experience.
- Support the other two butlers when needed.
- Assist other departments to maintain smooth lodge operations.
- Report maintenance issues promptly.
Requirements
- Clear criminal record
- Excellent employment track record – references will be verified
- Excellent English fluency (written & verbal) – non-negotiable
- Highly presentable / take pride in your appearance
- Minimum 4 years bar service experience – confident in making coffees, cocktails and lodge-standard beverages
- Strong organisational and stock control skills
- Butler and serving experience required, with the ability to perform full meal service duties
- Outgoing, charismatic personality with strong sales ability
- South African citizens or candidates with valid work authorisation
- Understanding or speaking of the Afrikaans language
- Strong South African wine knowledge
Qualifications
None mentioned.
Salary & Benefits
Gross monthly salary, approx. R8,000.00 negotiable. DOE & qualifications (Please advise your gross salary expectation within your application).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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