South Africa: Butler/Waiter – Sj2613: Waterberg posted by HotelJobs

About the Role

We are seeking a highly skilled and experienced Butler/Waiter to join our luxury boutique lodge in the scenic Waterberg Biosphere Reserve. As part of our guestfacing service team, you will be responsible for delivering warm, attentive, and seamless hospitality throughout the guest stay. The lodge is currently undergoing an extensive redevelopment, including the construction of new guest suites and the complete rebuild of the main lodge. We are looking for a mature, self-motivated individual who demonstrates strong work ethic, excellent problem-solving abilities, and a genuine passion for hospitality and the natural environment.

Key Responsibilities

• Welcome guests on arrival and conduct room and lodge orientation tours
• Assist with meal service, table setup, clearing, and resetting
• Deliver warm, attentive, and professional service throughout all dining experiences
• Support the kitchen team during busy periods to protect service flow
• Ensure dining areas remain clean, organised, and guest ready at all times
• Manage guest schedules, activity times, and daily flow
• Assist with guest activities and ensure smooth coordination
• Maintain a warm, professional presence throughout the guest stay
• Assist with bar service and preparation of drinks
• Make basic coffees, cocktails, and lodge standard beverages
• Serve guests, take drink orders, and use the POS system correctly and accurately
• Control bar stock, monitor usage, and report low stock promptly
• Execute regular stock takes with high accuracy and maintain organised storage
• Ensure bar areas remain clean, stocked, and well organised
• Step in during crises or high pressure moments (urgent turn downs, room resets, guest requests)
• Assist housekeeping when therapists are busy with spa treatments
• Maintain a team first attitude to ensure seamless guest service
• Anticipate guest needs and act proactively to protect the overall experience
• Assist other departments when needed
• Uphold lodge hygiene, safety, and presentation standards
• Report maintenance issues promptly
• Support operational flow during arrivals, departures, and peak service times

Requirements

• Relevant experience in lodge service, waitering, bar service, or guest hosting
• Ability to make basic coffees, cocktails, and drinks; bar experience essential
• Confident, well-spoken, and comfortable interacting with international guests
• Ability to work in a remote environment
• Understanding or speaking of the Afrikaans language (desirable)
• South African wine knowledge (desirable)

Qualifications

• Relevant qualifications or certifications not specified

Salary & Benefits

• Gross monthly salary: R7,000.00 (negotiable)
• Gratuities: Participation in the shared tip pool
• Lunch and dinner provided during rostered on duty period
• Private bedroom in staff housing, with communal bathroom and kitchen facilities
• Water and electricity included
• Uniform provided, excluding footwear
• Self-service laundry facilities available
• 6 days off per calendar month (May change according to operational needs) + 15 days leave days per annum

Note

Due to the nature of the accommodation and operational requirements: family, children, and pets cannot be accommodated. The lodge is located within approximately 30km of Vaalwater, reached via a mostly rugged gravel road – successful candidates must be able to arrange their own transport for days off and personal errands. Must have access to Whatsapp video / Zoom / Microsoft Teams for initial interviews. Shortlisted candidates will be invited for an in-person interview at the property. Must be willing to potentially complete a personality and character assessment during the interview process. Must be willing to potentially undergo a criminal record check and polygraph examination prior to final appointment. Only South African citizens or applicants with full valid work permits may apply (not ZEP).