South Africa: Clerk: Complaints (Insurance) posted by AtripleA recruitment & temps
Posted on 2025-07-26 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Other Insurance |
| Location | South Africa / South Africa |
Job Summary
Location: Menlyn, South Africa
Salary: R13 000 p.m
Our client in the Insurance industry is looking for a Clerk Complaints to register, administrate and communicate on complaints according to the company’s Complaint Resolution Policy and Procedure
Key responsibilities
- Attend to Dispute Resolution (TCF)
- Provide administrative support for the effective handling and processing complaints, with the quality of complaints handled being maintained in accordance with client and compliance requirements
- Use the centralized complaints system accurately to effectively capture information for many purposes including monitoring and improvement purposes
- Prioritize workflow/tasks to ensure a reliable service to complainants is maintained at all times and that complaints are addressed within the turnaround standard
- Carry out investigations necessary to resolve noncomplex complaints to provide resolution. Use judgement to consider complaints objectively on behalf of the company and the complainant
- Refer complex complaints to complaints administrators or manager and complaints committee for resolution (including communicating to the complainant) • Maintain accurate records regarding all complaints including the logging, re-direction and referral of correspondence as appropriate
- Accurately draft and send standard correspondence to complainants including communication on acknowledgement, progress and final resolution of complaints
- Handle all follow up enquiries and administration in an effective and efficient manner with a high attention to detail
- Monitor and track complaints cases to identify blockers to the achievement of targets and quality review all complaint outcome letters before dispatch. Report deviations to the complaints manager
- Ensure all outcomes given to our complainants are fair and follow our regulatory guidelines • Liaise with complainants, institutions, managers and staff for the efficient resolution of client complaints. Deliver a superior client service at all times by building relationships based on trust and integrity
- Listen to complainants, understanding their needs and working with them to address their concerns and agree the appropriate solution
- Contribute to the continuous development of the team’s operational functions, systems and services
- Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities
Requirements
- Matric
- Knowledge in complaints resolution
- 2 Years’ Experience in the Insurance Industry
- LTIA, FAIS, FICA (not limited)
Send your CV and latest pay slip to *****@*****.co.za
AtripleA Recruitment and Temps
www.********.co.za
Click Go Apply to apply online!
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