South Africa: Client Service Manager Ref: 4134

This position involves overseeing the Services teams to ensure efficient scheduling and a consistently high standard of customer experience. You will manage after-sales service delivery, track and report on team KPIs, oversee call logging and ticket resolution, and ensure customer quotations are prepared and approved timeously. The ideal candidate will bring a minimum of 5 years experience in a customer service environment, with at least 3 years in a supervisory or management role. You will need Grade 12, strong IT capability (Excel, Word, Outlook, and PowerPoint), and excellent communication skills. A professional, customer-focused approach, strong interpersonal skills, and a willingness to work standby are essential.