South Africa: Client Services Administrator (Long term insurance) posted by AtripleA recruitment & temps
Posted on 2025-06-17 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Other Insurance |
| Location | South Africa / South Africa |
Job Summary
Location: Mitchell’s Plain
Salary: R16 000 p.m
Our client in the long term insurance industry is looking for a competent Client Services Administrator to provide professional first line support to clients and sales support.
Specifications:
1. Render client services
• Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
• Update client personal details and AIMS notes
• Provide correct and accurate advice to clients on products and services
• Inform clients and update changes to their policy
• Liaise with relevant departments to gather information to resolve clients’ queries
• Maintain required business retention rate
• Handle all complaints and enquiries
• Escalate complaints to Office Manager and Complaints Handling Officer
• Follow complaints procedure
• Handle all incoming calls and walk-in clients
2. Administrate Claims
• Verify claims documents as per standard procedure
• Assist clients with the completion of claim forms
• Submit all claims received to Head office
• Submit any outstanding documentation as per Head Office request
• Keep claims register up to date
3. Advise clients on cancelations
• Advise the client of the process and disadvantages of cancelation
• Retain the policy by proposing different options (loan, partial surrender paid up)
• Inform relevant Sales Manager of the intended cancelation for retention
• As per clients request follow the standard cancelation procedure
4. Administrate demutualization process
• Capture client information
• Inform clients of status of their shares
• Update clients information on Aims systems
• Register and forward to Head office
5. Office Administration
• Manage mail and fax
• Prepare statistical reports
• Assist with data capturing when required
• Encourage clients to complete the survey
6. Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS
7. Documentation and filing procedures
• Keep record systems up to date
• File and keep documentation for a period as required by the legislation
Requirements:
• Matric
• Recognised Qualification as per the FSB
• RE 5
• Registration as an Employee Representative (FSB)
• 2 Years’ Experience in the Insurance Industry;
• 1 Year Client Services
• 1 Years’ experience in: Category A, B, C and retail benefits
Send your CV and latest pay slip to *****@*****.co.za
AtripleA Recruitment and Temps
www.********.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in South Africa
More jobs in South Africa
Browse Other Insurance Jobs
Browse AtripleA recruitment & temps Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pietermaritzburg: HOUSE SUPERVISOR – this is a live in position posted by CHOC CHILDHOOD CANCER FOUNDATION SOUTH AFRICA
To supervise patient admissions to the house in conjunction with the relevant hospital and CHOC staff. To ensure that the CHOC house policy and house...
View Job
HOUSE SUPERVISOR – this is a live in position
South Africa: Buyer/Procurement Officer
REQUIREMENTS Matric, or similar qualification Minimum 7 years of experience in a purchasing or procurement role Proficiency in Microsoft Office Suite Word,...
View Job
Buyer/Procurement Officer
South Africa: Refrigeration Engineer
Minimum Requirements Must have a minimum of 10 years experience as a Refrigeration Engineer in the Marine and Fisheries Industry BEng Mechanical ...
View Job
Refrigeration Engineer
Pretoria East: Assistant Manager – and Progress to a Manager posted by South African Military Surplus (Tent Pro)
The right candidate will begin as an Assistant Manager and progress to a Manager.We are looking for preferably a young Afrikaans Male between the ages of...
View Job
Assistant Manager – and Progress to a Manager
South Africa: Copywriter
Copywriter Join a Creative Content Team Behind National Geographic Traveller UK and Living360 Remote R30,000 R35,000 per month About Our Client Our client...
View Job
Copywriter
South Africa: Finance Business Partner
Finance Business Partner Constantia Cape Town Our FMCG client is looking for a Finance Business Partner with 1-2 years years experience. Ideally from the...
View Job
Finance Business Partner
South Africa: Test Engineer (24 Months)
REQUIREMENTS Affirmative Action South African citizens preferred Minimum 4-year Engineering Degree Familiarity with engines and powertrain-related concepts...
View Job
Test Engineer (24 Months)
South Africa: Life Outbound Sales Consultant
Responsibilities Selling products telephonically. Achievement of sales targets and objectives. Adherence to Quality and Compliance processes to minimize...
View Job
Life Outbound Sales Consultant
Sandton: Business Development Manager posted by Hikvision South Africa
Should have large experience for developing Industrial market by approaching and building solid relationship with both Distributors and End Users.Good...
View Job
Business Development Manager
Sandton: Network Product Sales Engineer posted by Hikvision South Africa
Familiar with the mainstream network communication product brands and distribution channels in the South African market. Has a history of cooperation with...
View Job
Network Product Sales Engineer
Boksburg: Sales Specialist – Urgently Needed posted by Zoomlion South Africa
Locations Boksburg, Durban, Bloemfontein, Middelburg and LimpopoJob ResponsibilitiesMeeting monthly sales targets.Prospecting, qualifying and generating new...
View Job
Sales Specialist – Urgently Needed
South Africa: Portuguese Speaking Sales Agents
Good Call Centre Sales Direct Sales experience - Fluent in Portuguese and English written and spoken - Call Centre Sales Direct Sales experience,...
View Job
Portuguese Speaking Sales Agents
South Africa: Civil Construction Estimator (Tenders – Wellington)
Position Civil Construction Estimator Tenders Location Cape Winelands Salary R50,000 R70,000 CTC Requirements Degree or Diploma in Civil Engineering or...
View Job
Civil Construction Estimator (Tenders – Wellington)
South Africa: Sales Development Representative (Remote South Africa)
J ob Requirements Matric A tertiary qualification in Marketing, Finance 3 to 5 years of experience Candidates with experience in the Financial Services...
View Job
Sales Development Representative (Remote South Africa)
South Africa: Safety Officer
Safety Officers Description of Position The SHE officer identifies, reviews and evaluates hazards within the work environment implements the controls and...
View Job
Safety Officer
South Africa: Campaign Manager (CPT)
ENVIRONMENT BE responsible for maintaining strong relationships with clients, managing client projects, and ensuring that projects are executed on time and...
View Job
Campaign Manager (CPT)
South Africa: Software Support Technician (Afrikaans speaking)
ENVIRONMENT A customer-centric solutions-driven Software Support Technician is sought by an innovative Software Specialist catering a suite of products to...
View Job
Software Support Technician (Afrikaans speaking)
South Africa: Groups/Incentives Inbound Consultant
Leading DMC is looking for an experienced GroupsIncentives Inbound Consultant to quote tour products. Experience required 3 to 4 years experience handling...
View Job
Groups/Incentives Inbound Consultant
South Africa: International Trade Buyer Consultant
REQUIREMENTS Grade 12, relevant qualification highly advantageous Minimum 5 yrs experience in procurementlogistics imports exports daily basis Pastel...
View Job
International Trade Buyer Consultant
South Africa: Senior Graphic Designer and Conceptualizer
Location Remote Cape Town Type Full-Time Department Marketing Start Date As soon as possible Salary R26 000 pm Time UK Hours About the Role My Client, a...
View Job
Senior Graphic Designer and Conceptualizer
South Africa: Office Administrator (Vanderbijlpark)
Position available for an OFFICE ADMINISTRATOR in Vanderbijlpark. 3 Day workweek Tuesday to Thursday. Remuneration of R 11 000 per month, NO medical and...
View Job
Office Administrator (Vanderbijlpark)
South Africa: Opencast Blaster
Experience Qualifications Education Senior Certificate, National Grade 12 with Maths. DMR Opencast Blasting ticket MQA Rock Breaking Certificate 01072009...
View Job
Opencast Blaster
South Africa: Collections Secretary
Minimum requirements Matric 3 Years plus experience as a Collections Secretary High Court and Magistrates Court Experience with Levy Collections would be an...
View Job
Collections Secretary
South Africa: Bookkeeper
Bookkeeper Join a UK-Based Team Office-Based Role in Cape Town, Supporting UK Hours Accounting Cape Town R21,500 - R26,500 per month About Our Client Our...
View Job
Bookkeeper
South Africa: Accountant
Accountant Brackenfell Cape Town Our commercial manufacturing client in Brackenfell Cape Town is looking for an Accountant with SAIPA completed articles...
View Job
Accountant