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South Africa: CRM Specialist

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Job Description

Minimum Requirements * 24 years CRM experience within the iGaming industry (essential). * Proven hands-on experience with Optimove (essential). * Strong understanding of player lifecycle management. * Experience with campaign automation and segmentation. * Analytical mindset with strong Excel/data interpretation skills. * Understanding of compliance and responsible gaming frameworks Key Responsibilities CRM Strategy & Execution * Plan, build, execute, and optimize multi-channel CRM campaigns (Email, SMS, Push, In-App). * Manage automated player lifecycle journeys (onboarding, retention, churn prevention, VIP, reactivation). * Develop segmentation strategies based on player behavior, value, and lifecycle stage. * Ensure timely campaign deployment aligned with promotional calendars Optimove Management * Build and manage campaigns within Optimove. * Create dynamic target groups using behavioral and predictive data. * Implement A/B and multivariate testing to improve campaign performance. * Monitor campaign results and continuously optimize based on data insights. iGaming Focus * Drive engagement through sportsbook and/or casino promotions. * Collaborate with Trading, Product, and BI teams to align campaigns with business goals. * Support responsible gaming initiatives within CRM communications. * Ensure compliance with regulatory and jurisdictional requirements Reporting & Analytics * Track and report on key CRM KPIs (Open Rates, CTR, Conversion, Retention, ARPU, LTV). * Analyze player behavior trends to identify growth opportunities. * Provide weekly and monthly performance reports with actionable insights. Collaboration * Work closely with Marketing, Design, BI, and Product teams. * Brief creative teams on campaign requirements and messaging. * Ensure accurate bonus setup and promotion execution

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About Marketing / advertising / PR Jobs in ZA

The marketing, advertising, and public relations (PR) industry in South Africa is a dynamic and competitive field, with job seekers typically requiring a combination of creative flair, strategic thinking, and technical expertise to succeed. Generally speaking, the demand for skilled marketers and PR professionals remains strong, driven by the growth of businesses across various sectors.

Typically, marketing, advertising, and PR roles in South Africa fall within broad salary ranges, often ranging from R400 000 to R800 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that salaries can vary significantly, and actual figures may differ based on individual circumstances.

Common skills required for marketing, advertising, and PR roles in South Africa include proficiency in digital marketing tools, strong written and verbal communication skills, creative problem-solving abilities, attention to detail, strategic thinking, and a deep understanding of consumer behaviour. Other essential skills often include project management experience, data analysis capabilities, and knowledge of social media platforms.

Marketing and PR professionals can be found across various industry sectors, including financial services, technology, manufacturing, retail, and non-profit organisations. These roles often involve developing and implementing marketing campaigns, managing public image, and crafting compelling content to engage audiences and drive business growth.

Career development opportunities are plentiful in this field, with common progression paths including senior roles within marketing teams, leadership positions in advertising agencies, and executive-level positions in PR firms. Others may choose to transition into related fields like digital media, e-commerce, or social impact initiatives. With experience and a strong skillset, marketers and PR professionals can leverage their expertise to drive business success and build fulfilling careers in this dynamic industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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