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South Africa: Customer Success Manager

South Africa: Customer Success Manager

Location
ZA

Job Type
Customer service / support

Job Description

Key Responsibilities: Conduct client meetings via Microsoft Teams (no onsite visits required). Manage ongoing client communication and follow-ups via a system bot. Handle onboarding and provide system training for clients. Build and maintain strong, professional relationships with clients to ensure their success and satisfaction. Troubleshoot client concerns and escalate issues where necessary. Accurately capture client interactions and progress on internal systems. Requirements: 2–4 years’ experience as an Automotive Service Advisor (essential). Fully bilingual in Afrikaans and English (written and spoken). Presentable, well-spoken, and professional communication style. Strong computer literacy and ability to adapt quickly to new systems. Must have own uncapped, high-speed WiFi connection at own cost (required for video meetings). Comfortable working fully remotely with minimal supervision. What We Offer: Full training on company systems and processes. Competitive salary of R20,000 – R25,000. Opportunity to work remotely with a leading company in the automotive space.

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