South Africa: Destination Specialist – Groups (Inbound Dmc) – Windhoek posted by Phoenix Recruitment

Inbound Travel & Touring company based in Windhoek, Namibia (hybrid working offered) is looking for a Destination Specialist – Groups to successfully quote profitable tour products for existing as well as new clients. Please note: local candidate or valid work permit essential. Duties: Sales: Secure business and effectively cost products Understand the market and margin control Build up and maintain agent and supplier relationships Source new products Develop own sales strategy to secure more business through existing and new agents Work closely with the team to achieve goals Operations: Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests Capture and confirm bookings in Tourplan Negotiate with suppliers for better rates, cancellation policies and FOC’s Find new suppliers that offer a good service and better rates Follow up on quotes that have been sent out Successfully run groups, tour series, and FIT booking Compile welcome pack documents Create co-pilots according to itineraries Handling the 24-hour emergency phone Prepare guide documentation and brief guide before travel date Work closely with tour guides whilst on tour Financial: Instruct debtors to raise invoices Reconcile supplier invoices for processing Assist debtor’s clerk with invoicing / collection queries. Reconcile tour guide expense sheets on completion of tours and check guide salary invoices. Additional responsibilities: Participate in supplier training and workshops Reduce the transaction turnaround time Demonstrate good communication skills and customer care Stay current on events and changes of suppliers and products. Travel on educational and familiarizations trips Requirements: High school diploma A formal qualification At least 4 years’ experience in Travel (Groups / MICE experience essential) Knowledge of travel destinations in South & Southern Africa Knowledge of Botswana, Mozambique, Kenya & Tanzania an added advantage Knowledge and experience in MS Office (Outlook, PowerPoint, Excel and Word) Must be highly organised, energetic, well versed in the world affairs.