Job Description
About the Role
Our client, a Safari Lodge and Spa in Zambia, is seeking a young, dynamic, and experienced Food and Beverage Manager to lead their culinary and hospitality operations. The ideal candidate will be a strategic thinker with a passion for delivering exceptional guest experiences while maximizing revenue and maintaining cost efficiency.
Key Responsibilities
- Develop and manage financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
- Maintain a positive cost management index for kitchen and restaurant operations.
- Supervise and manage employees, ensuring all day-to-day operations run smoothly.
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Provide excellent customer service to all guests and respond quickly and proactively to their concerns.
- Drive alignment of all employees, team leaders, and managers to the brand’s service culture.
- Manage day-to-day operations, drive quality, and verify standards are meeting the expectations of customers on a daily basis.
- Conduct performance reviews in a timely manner and identify developmental needs of employees.
- Comply with all corporate accounting procedures and provide necessary information to supervisors, co-workers, and subordinates.
Requirements
- Degree / Diploma from an accredited university/ College in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 5 years of experience in the aforementioned areas.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Proven track record of managing financial resources and budgets effectively.
- Ability to identify opportunities for growth and implement strategic plans to drive business results.
- Understanding of market dynamics and business principles.
- Prior experience in managing and conducting human resource activities is preferred.
- Knowledge of industry trends and a passion for delivering exceptional guest experiences.
Qualifications
No formal education or certifications are required.
Salary & Benefits
Salary: Very Competitive Monthly Salary (Negotiable paid in US$)
Single status apartment accommodation provided
Meals provided daily
Uniforms and Laundry service
Annual Leave
Annual return Air tickets provided to point of origin congruent to leave cycle
Air tickets to point of origin at start and end of contracted work period provided by company
All work permits and visas paid for by the company
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in South Africa
The tourism and hospitality industry in South Africa is generally thriving, with many local and international businesses seeking skilled professionals to cater to the growing demand for travel and entertainment options. Typically, this sector offers a wide range of job opportunities across various industries, including leisure, education, and corporate sectors.
Salary expectations for roles within the tourism and hospitality industry can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be in line with or slightly above those found in the broader service industry. However, it’s essential to note that actual salaries may differ significantly due to variations in these factors. For example, a hotel manager in a large international chain may earn significantly more than an entry-level receptionist at a smaller local establishment.
Common skills required for roles in the tourism and hospitality industry include excellent customer service skills, language proficiency (English and/or Afrikaans), communication and problem-solving abilities, and adaptability in fast-paced environments. Additionally, many employers seek candidates with experience in food and beverage management, event planning, or marketing and sales. Other valuable skills include digital literacy, analytical thinking, and leadership potential.
The tourism and hospitality industry commonly employs professionals in various sectors, including financial services sector (e.g., tour operators, travel agencies), technology industry (e.g., app development, online booking platforms), manufacturing sector (e.g., food and beverage production), as well as local businesses catering to the needs of tourists and visitors. These industries often require individuals with a strong understanding of the local market, cultural sensitivity, and knowledge of regional attractions.
Career progression opportunities in the tourism and hospitality industry are diverse and varied. Typically, entry-level positions can lead to roles such as department manager or team leader within a few years, while more experienced professionals may take on senior management positions or start their own businesses. Ongoing development and education can help individuals stay up-to-date with industry trends, enhancing their skills and career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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