Job Description
About the Role
This role is responsible for managing the end-to-end experience of group bookings, ensuring seamless coordination from arrival at the airport through to departure. The successful candidate will act as the primary point of contact for group guests, delivering exceptional service while coordinating logistics across multiple departments.
Key Responsibilities
- Act as the main point of contact for group bookings from arrival to departure
- Meet and assist groups at the airport and/or lodge
- Coordinate all group logistics, including transfers, activities, and dining
- Liaise with internal departments to ensure seamless execution of group itineraries
- Manage guest expectations and ensure a high level of service delivery
- Handle guest queries, requests, and any issues that may arise
- Ensure all group requirements and preferences are communicated in advance
- Oversee group check-in and check-out processes
- Monitor the overall guest experience and service standards
- Maintain accurate records of group details and movements
- Provide feedback on group experiences and operational improvements
Requirements
Previous experience in a Guest Relations, GRO, or similar role
Strong understanding of hospitality operations, ideally within a luxury lodge environment
Excellent communication and interpersonal skills
Highly organised with strong attention to detail
Fully computer literate (MS Office, PMS, etc)
Ability to manage multiple moving parts in a fast-paced environment
Qualifications
Formal education/certifications not specified.
Salary & Benefits
Salary information not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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