Job Title: Guide and Admin Couple

Location:

Ehlanzeni District, Hluvukani, Manyeleti

Job Type:

Permanent, Full-Time

Primary Industry:

Travel, Leisure, Tourism and Hospitality

Secondary Industry:

Travel, Leisure, Tourism and Hospitality

Job Description:

This role requires a couple to work collaboratively in providing exceptional guiding services alongside comprehensive administrative support within a tourism setting. The position is based in the Ehlanzeni District, specifically Hluvukani in the Manyeleti area, and involves engaging with guests,, Guided experiences, HR, Finance and OPS, and overseeing day-to-day operational tasks. The successful candidates will ensure guests experience memorable visits while maintaining efficient office and field operations.

Job Duties:

• Conduct guided Drives and walks, sharing detailed knowledge of local wildlife, culture, and environment to enhance visitor experience.
• Manage administrative tasks.
• Provide excellent customer service through effective communication, addressing guest inquiries and resolving issues promptly.
• Maintain and update databases, reports, and documentation related to bookings and guest feedback.
• Collaborate closely to balance guiding and administrative responsibilities efficiently.
• Ensure compliance with health and safety regulations during all activities and tours.
• Assist with marketing efforts, including preparing promotional materials and managing social media channels.
• Support maintenance of equipment and vehicles used during tours and administrative operations.
• Participate in regular team meetings and training sessions to continuously improve service quality.

Required Qualifications:

• Admin must have experience and a tertiary certificate of sorts
• Guide FGASA level2 with Trails

Education:

• Minimum of a National Senior Certificate or equivalent secondary education.
• Further education or training in tourism, hospitality, or business administration is advantageous.

Experience:

• At least two years of experience in a guiding role within a safari or nature tourism environment.
• Minimum of two years’ experience in a tourism-related administrative position.
• Experience working in a team environment, preferably as part of a couple or partnership managing dual responsibilities.

Knowledge and Skills:

• Strong knowledge of local geography, wildlife, ecosystems, and cultural heritage.
• Excellent organisational and multitasking abilities.
• Exceptional interpersonal skills and the ability to engage with diverse visitor groups.
• Competence in financial record keeping and basic accounting principles.
• Ability to work under pressure and remain calm in challenging situations.
• Fluent in English; additional language skills relevant to the region are desirable.

Preferred Qualifications:

• Additional certification in first aid and emergency response.
• Experience with digital marketing and social media management.
• Knowledge of local languages and dialects.
• Previous experience working in rural or remote tourism settings.

Working Conditions:

• Position requires flexible working hours, including weekends and public holidays, to accommodate guest schedules.
• Work involves outdoor activities, often in variable weather conditions and rugged terrain.
• Occasional overnight stays in guest accommodations or field locations may be necessary.
• Use of vehicles and equipment specific to safari and tourism operations.
• Physical fitness is required to conduct walking tours and assist in set-up and pack-down of equipment.