South Africa: Head Guide posted by HotelJobs
Posted on 2025-09-05 00:00:00
| Employer | HotelJobs |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
Head Guide.
Luxury Game Lodge Big 5 Reserve – Pilanesberg North West Province
Responsibilities
Guest Experience & Safari Operations
Lead game drives, bush walks and nature experiences with professionalism, enthusiasm, and safety as a priority.
Ensure all guides deliver accurate and engaging wildlife interpretation.
Maintain exceptional guest service standards on all activities.
Customize experiences based on guest preferences and special interests.
Guiding Team Leadership
Oversee the daily scheduling and assignment of guides and vehicles.
Conduct regular briefings and debriefings with the guiding team.
Monitor team performance and address conduct or service shortfalls.
Act as a role model in field guiding, guest interaction, and professionalism.
Safety & Compliance
Ensure all guiding activities comply with legal and lodge-specific safety protocols.
Maintain all competency and safety documents and protocols as per legal requirements.
Conduct regular vehicle, equipment, and safety checks.
Ensure compliance with reserve rules and conservation regulations.
Training & Development
Provide in-field training, mentorship, and development opportunities for all guides.
Keep up to date with current FGASA standards and conservation practices.
Organize knowledge-sharing workshops within the guiding team.
Facilitate external training and assessments where applicable.
Conservation and Reserve Coordination
Act as liaison with reserve management and conservation authorities.
Support lodge conservation messaging and sustainability efforts.
Report unusual wildlife sightings, poaching risks, or ecological concerns to management and conservation partners.
Interdepartmental Coordination
Coordinate with Guest Relations and Front Office for guest scheduling, preferences, and special requests.
Liaise with Maintenance regarding vehicle conditions and repairs.
Provide updates to Management regarding wildlife movements and weather conditions affecting guest activities.
Training & Development
Induction Training: Lodge rules, guest engagement, safety procedures, and wildlife protocols.
Ongoing Training: FGASA standards, rifle assessments, first aid, tracking, and guest service.
Peer Reviews: Regular field assessments and performance reviews.
Workshops: Guest experience, interpretation techniques, and conservation education.
Market related Salary – including accommodation & company benefits.
Please Note – While all applications are valuable, well reach out directly to candidates who best meet the clients requirements.
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