OPERATIONS MANAGER VACANCY

Salary: Negotiable – live in. Depending on experience

• Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel

• Should be experienced within all different areas of a Hotel

• Polite, friendly person with a strong personality that can think on their feet

• Well spoken and well presented individual

• Strong leader who have been in charge of employees before

• Must have grade Apply Below and be computer literate

• Previous experience on Opera and Micros would be an advantage

• Formal hospitality degree/diploma preferable

Candidate will be required to:

Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.

Assist with queries and guests complaints management on duty.

Effective management of all staff

Create and maintain relationship with guests.

Responsible for the management of the entire establishment in the absence of the GM

PLEASE NOTE CANDIDATED MUST BE INFORMED POSITION IS IN LEPHALALE BEFORE CV AND MUST BE WILLING TO RELOCATE BEFORE CV IS SENT THROUGH FOR AN INTERVIEW!

Hotel Operations Manager R20 000 R30 000, live in, free accommodation and 3 meals per day

We are looking for Hotel Operations Manager responsible for overseeing the daily operations of the hotel, ensuring that all departments function smoothly and efficiently to provide an exceptional guest experience. This role involves managing staff across various areas, including front office, housekeeping, food and beverage, spa, and maintenance, while promoting a culture of teamwork and excellence.

Key responsibilities include developing and implementing operational policies and procedures, monitoring performance metrics, and ensuring compliance with health and safety regulations. The Operations Manager will collaborate with the General Manager to develop budgets, forecast expenses, and drive profitability through effective cost control measures.

Strong leadership, communication, and problem-solving skills are essential, as the Operations Manager must address guest concerns promptly and effectively while maintaining high service standards. The ideal candidate will have 5-7 years of experience in hotel operations, a solid understanding of hospitality management principles, and a commitment to fostering a positive and engaging work environment for staff and guests alike. A degree in hospitality management is preferred.