South Africa: IT Account Manager posted by Greys Recruitment
Posted on 2025-06-27 00:00:00
| Employer | Greys Recruitment |
|---|---|
| Category | Telecommunication |
| Location | South Africa / South Africa |
Job Summary
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. (Some roles may accept equivalent experience.)
- 3–5 years of experience in IT sales, account management, or a related client-facing role, preferably in a technology-driven environment.
- Understanding of IT products, services, and terminology, such as networks, cloud computing, software licensing, cybersecurity, and managed services.
- Strong verbal and written communication abilities to effectively explain technical concepts to non-technical clients.
- Proven ability to build trust, manage client relationships, and handle negotiations.
- An analytical mindset to assess client needs and recommend appropriate technical solutions.
- Familiarity with project management principles and the ability to work across multiple teams to meet client goals.
- Experience using customer relationship management (CRM) tools like Salesforce, HubSpot, or Microsoft Dynamics.
- Ability to identify new business opportunities and contribute to revenue growth.
- Certifications such as CompTIA A+, Network+, ITIL, or vendor-specific credentials (e.g., Microsoft, Cisco) can be a plus.
Job Duties:
- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their IT needs are understood and addressed effectively.
- Technical Consultation: Serve as a trusted advisor on technology solutions, working closely with clients to recommend IT systems and strategies aligned with their business goals.
- Sales and Account Growth: Identify opportunities to upsell or cross-sell IT services and solutions, contributing to revenue growth within assigned accounts.
- Project Coordination: Collaborate with internal IT teams to deliver solutions, manage timelines, and ensure the successful implementation of projects.
- Issue Resolution: Act as the primary point of contact for client concerns or service issues, ensuring timely resolutions and client satisfaction.
- Reporting and Documentation: Maintain accurate records of client interactions, service agreements, and project progress. Provide regular performance and usage reports as needed.
- Contract and SLA Management: Oversee contract renewals and ensure compliance with service level agreements (SLAs).
- Market Awareness: Stay informed about emerging technologies and industry trends to provide strategic guidance and maintain a competitive edge.
Salary:
R30 000 R35 000 CTC (Based on your experience)
How to apply:
1. Follow the link to our job seekers ’ page- www.********.co.za
2. Search for the job title.
3. Click apply to submit your CV.
Click Go Apply to apply online!
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