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South Africa: IT Support Hardware & Software

South Africa: IT Support Hardware & Software

Posted on 2025-05-08 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location ZA  / South Africa

Job Summary

Location: Simondium, Klapmuts, Western Cape Minimum Requirements Education: – Matric (Grade 12) required – IT-related certification or diploma (e.g. A, N, MCSE, or similar) preferred Experience: – 12 years in a technical support or IT technician role – Experience with hardware installation and network troubleshooting – Customer-facing experience is a strong advantage Technical Skills: – Installation and configuration of PCs, printers, and peripherals – Troubleshooting hardware and software issues – Familiarity with Windows OS, networking protocols, and basic cybersecurity principles – Understanding of licensing, network mapping, and administrative tools Competencies Technical Competencies: – Strong diagnostic and problem-solving skills – Ability to support multiple hardware/software systems – Basic knowledge of IT infrastructure and system security Behavioral Competencies: – Good communication and interpersonal skills – Self-motivated and proactive – Team player who can also work independently – Strong time management and organisational skills – Customer-service orientation Key Responsibilities Support and Troubleshooting: – Provide first- and second-line support for hardware and software – Resolve technical issues remotely and on-site – Follow up with clients to ensure issue resolution and satisfaction Installations and Maintenance: – Perform hardware/software installations on client sites – Prepare and verify installation packages – Coordinate installation and call-out dates – Perform post-installation checks and follow-ups IT Operations: – Maintain and monitor internal IT systems – Perform system upgrades and backups – Implement basic cybersecurity measures – Support internal users and infrastructure Training and Documentation: – Conduct individual and group training for clients – Train support consultants on hardware usage – Assist with documentation, manuals, and research General: – Keep support tickets and admin up to date – Handle special projects and R&D tasks as needed – Maintain confidentiality of client data – Be available for overtime work when required Send your CV, Salary Expectations, Location and Foto to

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Posted in IT / Computing / Software, Jobs in South Africa, Jobs in ZA

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