Job Description
About the Role
TMA Proactive Partners is seeking an experienced IT Technician/Technical Support Technicia to join our team. The ideal candidate will be responsible for maintaining stable, secure, and high-performing IT systems while driving automation, AI adoption, and digital optimization across the firm.
Key Responsibilities
- Serve as the first point of contact for all IT incidents and service requests
- Manage and administer the IT helpdesk system (ticket logging, prioritization, escalation, and tracking)
- Ensure SLA compliance and clear communication with users
- Diagnose and resolve hardware, software, network, and access-related issues (onsite and remote)
- Provide structured support to non-technical users
- Identify recurring issues and implement root cause solutions
- Maintain a knowledge base to improve first-time resolution rates
- Track and report on helpdesk performance metrics
- Maintain and optimize Microsoft Entra, device management, and Google Workspace environments
- Monitor system performance, capacity, and security
- Implement patch management and preventative maintenance processes
- Support network stability and endpoint security
- Conduct system audits and recommend upgrades or improvements
- Identify repetitive IT and business processes suitable for automation
- Build and maintain automation workflows (e.g., onboarding/offboarding, identity lifecycle management)
- Support system integrations to reduce manual data handling
- Develop and document automation standards and governance processes
- Track efficiency improvements and time saved through automation initiatives
- Stay current with emerging AI tools and platforms
- Support responsible AI tool evaluation, governance, and adoption
- Assist teams in configuring and safely using AI-powered tools
- Contribute to internal AI usage guidelines and best practices
- Implement and monitor IT security controls
- Conduct periodic security audits and vulnerability assessments
- Enforce device compliance and endpoint protection standards
- Support access management and data governance processes
- Contribute to digital risk and AI governance frameworks
- Maintain accurate system documentation
- Develop and update SOPs and knowledge base articles
- Analyze recurring issues and implement preventative solutions
- Contribute to IT standards and operating model improvements
Requirements
No specific requirements mentioned in the original job description.
Qualifications
- Bachelor’s Degree or Diploma in IT, Computer Science, or relevant certification
- 13 years experience in IT support or systems administration
Technical Experience
- Experience supporting Google Workspace environments
- Working knowledge of Microsoft 365 and Entra administration
- Familiarity with device management and endpoint security tools
- Understanding of IT security fundamentals
- Experience with automation features (e.g., Identity Lifecycle Management, SCIM, Dynamic Groups, Conditional Access) preferred
- Exposure to AI tools and digital platforms advantageous
Technical Skills
- Hardware, software, and network troubleshooting
- Remote support tools
- Cloud collaboration platforms (Google Workspace / Microsoft 365)
- Basic scripting (PowerShell, Python or equivalent advantageous)
- Low-code/no-code automation platforms (advantageous)
- IT documentation and knowledge management
- Vendor and asset management
Personal Competencies
- Strong analytical and problem-solving skills
- Proactive and improvement-oriented mindset
- Clear communicator across technical and non-technical audiences
- High attention to detail
- Structured and organized approach to work
- Curious about emerging technology and AI
- Ownership-driven and service-focused
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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