South Africa: Merchandiser

Merchandiser Commercial Accountable for own work within defined operating procedures, standards and work routines. Job Purpose To create merchandising impact to support the Sales team in delivering sustainable growth, brand equity, sales volume, market share, competitive advantage and corporate reputation. Key Accountabilities and Outputs Merchandising Prepare for display building Determine equipment selection and operation Determine pre-call planning Build effective and creative displays Determine which product is on promotion Confirm negotiated space with outlet Erect point of sale material Apply ticket writing techniques. Position products in relation to available designated areas Develop and maintain sound business relationships. Perform housekeeping and administration duties. Qualifications and Experience Grade 12 / Matric / NQF level 4 Up to 2 years experience (Operational Execution) Experience as a Junior Merchandiser merchandising, preferably in FMCG market. Key Qualities Critical Success Factors Customer Perspective Communication Basic e-mail, fax or mail correspondence Problem Solving Proactive identification of problems that are concrete and procedural, apply known solutions in line with guidelines provided or escalate more difficult problems to superiors. Relationships Maintained Others in own work area Behavioural Competencies Customer Relations Asks questions to identify customer needs or expectations Follows through and meets personal commitments to others on time Takes responsibilities seriously and consistently meets the clients expectations for quality, service, and professionalism. Continuously monitors delivery to make sure the customer is receiving good service Shows a strong commitment to exceeding customer expectations Able to own responsibility for mistakes, apologise and make suitable changes to services Planning and Organising Manages time effectively, ensuring effective completion of tasks under stressful deadlines. Able to prioritise activities and resources, ensuring that results are achieved effectively. Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome. Persuasiveness Ability to persevere until an effective outcome is reached. Takes into account another’s viewpoint when stating a point. Looks at all available avenues of influencing another’s decision. Looks for a win-win scenario when influencing another’s decision. Continuous Improvement Increases performance expectations when success has been achieved Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc. Finds ways to fast-adapt improvement ideas to work processes Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements