Job Description
This role is ideal for someone who thrives in high-pressure environments, leads with clarity, and takes ownership of operational excellence.
What You’ll Do
- Lead and mentor a team of Support Analysts, providing guidance and fostering growth
- Establish and enforce structured Incident, Problem, and Change Management processes
- Act as the primary escalation point for production issues and service disruptions
- Proactively monitor system performance and implement alerting and monitoring strategies
- Coordinate rapid response to incidents, ensuring minimal downtime and business impact
- Serve as the communication bridge between IT and business stakeholders during incidents
- Conduct root cause analysis (RCA) and drive corrective and preventative actions
- Continuously improve support processes, tools, and operational workflows
What You Bring
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- ITIL certification or relevant Service Management training
- Proven experience in a Production Support / IT Operations leadership role
Technical Expertise
- Strong understanding of:
- Digital platforms and enterprise application environments
- Back-office systems and integrations/ API specific experience required
- Incident, Change, and Problem Management frameworks
- Experience with monitoring tools and ticketing systems (e.g., Jira)
Reference Number for this position is GZ61163 which is a permanent position based in Sandton offering a cost to company salary of R1.3m per annum negotiable on experience and ability. Contact Garth on .za or call him on(***)***-**** to discuss this and other opportunities.
Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website .za for more great positions.
Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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