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South Africa: Project Manager posted by Print Outsource International

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Job Description

1. JOB TITLE:
Project Manager


2. MAIN PURPOSE OF THE JOB:
The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists &
supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against
an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum
customer satisfaction. It will require consistent frontline engagement within a marketing environment and
will typically cover Creative, Print, POS & Promotional Merchandise requirements..
Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to
collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction
(CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPIs):
Customer Lifetime Value (CLV)
Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT).
Delivery on-time & In Full (OTIF)
Organic Revenue Growth & Profitability
Efficiency & Effectiveness

Key Performance Areas (KPAs):
Stakeholder engagement (Collaboration & Communication).
Fulfilment (Planning/Scheduling, Delivery).
Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
Market Research (Innovation Initiatives)
Risk Management & Compliance (Awareness & Mitigation)
Client Retention (Relationships & Opportunity Generation

3. QUALIFICATION REQUIREMENTS:
Grade 12
Diploma and/or certification in related field

4. WORK EXPERIENCE:

3+ years experience in a similar role and/or industry
Customer service & people management experience advantageous.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

View Job  Johannesburg: Proposal Engineer posted by Hire Resolve

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

View Job  Cape Town: Process Safety Design Engineers posted by Deka Minas (Pty) Ltd


This information provides general career guidance. Actual salaries and requirements vary by employer.



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