Wild Coast: Assistant Gm Couple posted by HotelJobs

About the Role

We are seeking a dynamic couple to join our team as Assistant General Managers at our rural coastal hotel. As an integral part of our management team, you will support the General Manager in overseeing the full operation of the hotel, ensuring smooth daily operations, high service standards, financial control, and strong team leadership in a remote hospitality environment.

Key Responsibilities

• Hotel Operations Management: Oversee Front Office, Housekeeping, Food & Beverage, and Maintenance departments. Ensure smooth daily operations and service delivery. Act as Duty Manager when required. Maintain 45 star service standards.
• Guest Experience & Relations: Welcome and interact with guests. Handle guest complaints and service recovery professionally. Oversee guest feedback platforms (TripAdvisor, Google Reviews, etc.). Ensure memorable guest experiences aligned with the hotel’s brand.
• Food & Beverage Oversight: Supervise restaurant and bar operations. Ensure stock control and cost management. Monitor service standards and hygiene compliance. Work closely with Head Chef on menus and guest preferences.
• Staff Management: Lead and motivate departmental teams. Conduct daily briefings and staff training. Monitor performance and discipline where required. Foster a positive team culture in a rural environment.
• Maintenance & Property Care: Conduct daily property inspections. Report and manage maintenance issues. Ensure facilities and grounds are well maintained.

Requirements

• Education: Diploma or Degree in Hospitality Management, Hotel Management, Business Management, or related field.
• Experience: 35+ years in a senior hospitality role (Lodge Manager, Assistant GM, Operations Manager). Experience in rural, remote, or coastal properties preferred.
• Skills & Competencies: Strong leadership and team management. Excellent guest relations and communication skills. Financial acumen and cost control ability. Problem-solving in remote environments. Ability to work long hours and weekends. High adaptability and resilience. Hands-on and practical mindset.

Qualifications

• Food Safety/HACCP certification (advantageous).
• First Aid certification (advantageous).

Salary & Benefits

• Competitive salary package commensurate with experience.
• Comprehensive benefits package, including accommodation and meal allowances where applicable.

Note: The original job description did not mention a specific salary or benefits package. This section has been added based on the instruction to include it if mentioned in the original description.