South Africa: Property Reservations Executive posted by Kendrick Recruitment

Property Reservations Executive Luxury Private Game Reserve | Sabi Sands

Kendrick Recruitment is currently seeking an experienced Property Reservations Executive for a luxury private game reserve based in Sabi Sands. This is an exciting opportunity for a polished and service-driven reservations professional with prior safari lodge experience and a genuine appreciation for bush life.

Salary: R19,500 per month
Live-in position

Key Requirements

Qualifications and Experience:
Excellent written and verbal communication skills
Excellent command of the English language
Minimum 3 years experience in a similar role with specific reservations experience within the safari lodge industry
Excellent interpersonal skills
Strong computer literacy with sound knowledge of reservations systems
Strong financial awareness

Behaviours and Competencies:
Personal approach with a high level of customer service and support
Strong sense of ownership and pride in delivering exceptional guest experiences
Professional telephone and email manner
Excellent communication skills
High level of responsibility and accountability
Proactive and committed to the businesss interests
Able to work on own initiative
Team-orientated and collaborative
Able to work well under pressure and go the extra mile
Strong multitasking ability
Excellent organisational and administrative skills
Effective planning and time management
Flexible and willing to assist where required
Strong attention to detail, efficiency and accuracy
Assertive and proactive approach
Willingness to learn and grow
A sense of fun and understanding of a distinctive brand culture
Realistic expectations of remote bush living

Key Responsibilities

Logging and responding to enquiries via telephone and email in line with agreed turnaround times
Making reservations in accordance with company standards
Providing accurate information regarding room types, availability, packages and special offers
Checking availability for requested travel dates
Ensuring all reservations meet minimum standards for confirmation and follow-up
Following up on provisional bookings
Issuing invoices, processing payments and sending confirmations
Booking flights and road transfers as required
Resolving any reservation-related issues efficiently
Assisting guests with amendments or cancellations
Liaising with lodge operations to manage booking changes, delays or overbookings
Ensuring all guest requests, including excursions and treatments, are accurately captured and actioned
Addressing guest feedback, concerns and special requests to ensure satisfaction
Updating and maintaining the client database
Creating and updating profiles for VIP and repeat guests
Maintaining excellent rapport with guests and greeting them on arrival
Hosting trade site visits and special function stays

Package and Benefits

Permanent employment
Basic monthly salary (to be discussed at interview stage)
Live-in basic furnished accommodation (possible sharing)
R2,514 food allowance at Stores over and above salary
Uniform allowance (upon re-opening of the lodge in 2027)
Medical Aid 50% company contribution (after successful 3-month probation)
Pension Fund 50% company contribution (after successful 3-month probation)
Share of guest gratuities (upon re-opening of the lodge in 2027)
1% company revenue gratuity (upon re-opening of the lodge in 2027)
20 bed nights annually for family and friends at R750 per person per night (upon re-opening of the lodge in 2027)
Two complimentary Virgin Active memberships (after successful 3-month probation)
Leave cycle: 4 weeks on, 2 weeks off

Interested candidates who meet the above requirements are invited to submit their CV to apply for this opportunity.