<p><strong>Receptionist / Relief Night Auditor | Luxury Hotel | Constantia, Western Cape</strong><br></p><p><strong>Salary:</strong> R15,000 R16,000 (Negotiable DOE)<br><br></p><p>Kendrick Recruitment is now seeking a <strong>Receptionist / Relief Night Auditor</strong> for a prestigious luxury hotel located in Constantia, Western Cape. This is a fantastic opportunity for a well-presented, service-driven hospitality professional to join a five-star team in an exceptional environment. The ideal candidate must be motivated, energetic, and ready to deliver world-class service with professionalism and care.<br></p><p></p><p><strong>Minimum Experience and Qualifications Required:</strong><br></p><ul><li><p>Grade 12 (Matric)<br></p></li><li><p>Post-matric hotel school qualification advantageous<br></p></li><li><p>12 years experience in a five-star property with night auditing exposure<br></p></li><li><p>Proficient in computer systems<br></p></li><li><p>Excellent communication and numeracy skills<br></p></li><li><p>High level of English proficiency<br></p></li><li><p>Must be motivated, enthusiastic, and a strong team player<br></p></li><li><p>Must be willing and able to work shifts and under pressure<br></p></li><li><p>Own transport preferable<br></p></li></ul><p><strong>Key Performance Objectives:</strong><br></p><ul><li><p>Respond to email requests professionally and efficiently<br></p></li><li><p>Manage guest enquiries and deliver detailed, informed responses<br></p></li><li><p>Maintain a thorough knowledge of hotel room categories and property layout<br></p></li><li><p>Understand and communicate the propertys various offerings<br></p></li><li><p>Effectively resolve guest complaints and issues<br></p></li><li><p>Take full responsibility for the night shift, ensuring smooth operations<br></p></li><li><p>Manage guest accounts and perform daily pit checks<br></p></li><li><p>Balance daily revenue reports accurately<br></p></li><li><p>Distribute reports to relevant department heads daily<br></p></li><li><p>Operate Opera Cloud (Property Management System)<br></p></li><li><p>Check guests in and out, and assist with rooming as needed<br></p></li><li><p>Operate the switchboard and handle incoming calls<br></p></li><li><p>Assist with restaurant bookings and hotel reservations<br></p></li><li><p>Liaise efficiently between all departments<br></p></li><li><p>Consistently go the extra mile to ensure guest satisfaction<br></p></li><li><p>Provide support to colleagues and assist other departments where needed<br></p></li><li><p>Foster and maintain positive relationships with team members<br></p></li></ul><p>This is a rare opportunity to join a highly regarded property offering exceptional standards and career growth. If you meet the above criteria and are interested in applying, please send your CV to Kendrick Recruitment.</p>