Job Description
Hotel in Gardens, Cape Town is looking for a Reservationist to handle bookings, inquiries and guest communication.
You will play a key role in maximizing revenue and guest satisfaction by effectively managing inventory and rates.
Duties:
Handling bookings from various channels like phone, email, or online platforms.
Responding to inquiries, providing information about the lodge and its offerings, and addressing special requests.
Ensuring accuracy and completeness of guest information and booking details in the reservation system.
Upselling rooms and packages and negotiating rates to maximize occupancy and revenue.
Coordinating with other teams to ensure smooth guest experiences.
Addressing overbooking or other booking-related problems and finding solutions for guest needs.
Having a thorough knowledge of room types, facilities, amenities and pricing.
Ensuring all reservations are handled according to established guidelines.
Requirements:
Grade 12
A formal qualification
At least 2+ years experience in reservations
Strong verbal and written communication skills are essential for interacting with guests and colleagues.
Accuracy in data entry and record-keeping is crucial.
A positive and helpful attitude is important for creating a positive guest experience.
Experience with relevant reservation software and online platforms is often required.
The ability to address and resolve booking issues and guest concerns.
The ability to promote the hotels offerings and maximize revenue.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Send a thank-you email within 24 hours after your interview.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Gauteng: General Manager posted by Hewitt Colenbrander Recruitment
Technical Competencies and responsibilitiesCreating and carrying out the company’s commercial expansion plan and strategic vision for the academy.Overseeing...
View JobSouth Africa: General Manager – Citrus and Packhouse Operations – KZN posted by Hewitt Colenbrander Recruitment
Technical Competencies and responsibilitiesOversee citrus production and post-harvest packhouse operations from start to finishCreate and carry out...
View JobRustenburg: Technical Sales Representative posted by GAP Consulting
Minimum Requirements:Must have a minimum of 3 to 5 years experience as a Technical Sales Representative or in a similar…
View JobWestern Cape: Recruitment Specialist posted by Persona Staff
Responsibilities:Contribute to the overall management and strategic planning.Manage the vacancies and recruitment advertising channels.Develop and maintain...
View JobSouth Africa: Contracts Manager (EPCM Mining Projects – FIDIC, NEC, JBCC and GCC Contracts) – Sandton posted by MECS Africa
Qualifications (Typical): Tertiary legal or equivalent qualification and relevant industry experience such as LLB (or similar) and/or QS/ Engineering...
View JobWestern Cape: Logistics Manager posted by Ikwezi Mining (Pty) Ltd
Key Responsibilities:Transportation Management - Coordinate the movement of bulk cement from the port to warehouse locations.- Manage company-owned tankers...
View Job
Browse Employers
Job Alerts