Job Description
About the Role
We are seeking an experienced Reservations Manager to join our team at a 4-star lodge and spa in Magaliesburg, Gauteng. The ideal candidate will oversee and manage the reservations department, ensuring optimal occupancy, revenue maximization, and exceptional guest service standards aligned with a four-star lodge & spa experience.
Key Responsibilities
- Oversee all reservations (direct, OTA, corporate, group, spa packages)
- Ensure accurate and timely processing of bookings
- Manage room inventory, rate loading, and availability
- Monitor daily pickup, occupancy, ADR, and RevPAR
- Implement yield and pricing strategies in collaboration with management
- Manage OTA platforms (e.g., Apply Below, Expedia) and channel manager systems
- Control allotments and contracted rates
- Ensure all guest enquiries are handled professionally and within response time standards
- Personalise bookings (special occasions, spa packages, dietary needs)
- Manage VIP reservations and special requests
- Resolve booking-related guest complaints promptly and effectively
Requirements
- Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field. (Preferred)
- Minimum 3–5 years’ experience in reservations or front office in a 4-star or 5-star property
- At least 2 years in a supervisory or managerial role
- Experience within lodge, boutique hotel, or spa environment advantageous
- Proficient in PMS (e.g., Apex, Opera, Protel, NightsBridge, etc.)
- Strong knowledge of OTA platforms and channel managers
- Advanced Microsoft Excel skills
- Revenue management knowledge
- Understanding of South African hospitality market
Qualifications
None mentioned.
Salary & Benefits
R25 000 – R30 000 per annum (Negotiable).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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