Gauteng: Financial Planning Partner Assistant posted by Merand Corbett & Associates

About the Role

The Financial Planning Partner Assistant role is an exciting opportunity for a motivated and detail-oriented individual to join Merand Corbett & Associates as part of our Client Services team. As a primary point of contact for clients, you will be responsible for delivering exceptional client service while supporting our Financial Planning Partners with client queries.

Key Responsibilities

• Serve as a primary point of contact for clients and assist with client service delivery.
• Liaise with product providers and assist Financial Planning Partners with client queries.
• Implement administrative processes and ensure compliance with internal procedures.
• Support complaint resolution processes where required.
• Maintain strong client relationships through professional and responsive service.

• Collect and prepare client information, fact finds, and documentation for client engagements.
• Manage client onboarding processes including FICA and AML compliance checks.
• Process new business applications and client transfers.
• Monitor underwriting and follow up on outstanding requirements.
• Ensure accuracy and completeness of documentation before submission.
• Track and manage commissions and fee payments from product providers.

• Maintain accurate client records in the CRM system.
• Capture client demographic and financial data.
• Upload and manage all documentation within the client management system.
• Prepare client portfolio reports and consolidated reports for reviews.
• Maintain diary systems and manage client review schedules.

• Provide administrative support to Portfolio Managers and Client Relationship Managers.
• Ensure mandates and applications are correctly prepared and submitted.
• Monitor tasks and workflows through the CRM system.

• Assist with the organization and coordination of client events.
• Support communication with clients in line with the client management plan.
• Assist with RSVP management and event coordination.

• Assist with general office administration.
• Manage meeting room bookings, stationery orders, and office supplies.
• Support general practice operations where required.

Requirements

2–3 years’ experience in the financial services industry advantageous.

Experience supporting financial planners or wealth advisors preferred.

Qualifications

Relevant tertiary qualification or financial services courses advantageous.

Knowledge

Understanding of financial planning practices

Knowledge of FAIS and FICA legislation

Skills & Competencies

• Strong administrative and organizational skills
• High attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and deadlines
• Strong client service orientation
• Proactive and solutions-driven approach
• Ability to work both independently and collaboratively
• Professional and confidential handling of client information

Technical Skills

Microsoft Office (Excel, Word, Outlook)

CRM systems (experience with financial planning software advantageous)