Key Responsibilities

Client Services

• Serve as a primary point of contact for clients and assist with client service delivery.
• Liaise with product providers and assist Financial Planning Partners with client queries.
• Implement administrative processes and ensure compliance with internal procedures.
• Support complaint resolution processes where required.
• Maintain strong client relationships through professional and responsive service.

Operations & Administration

• Collect and prepare client information, fact finds, and documentation for client engagements.
• Manage client onboarding processes including FICA and AML compliance checks.
• Process new business applications and client transfers.
• Monitor underwriting and follow up on outstanding requirements.
• Ensure accuracy and completeness of documentation before submission.
• Track and manage commissions and fee payments from product providers.

Systems & Data Management

• Maintain accurate client records in the CRM system.
• Capture client demographic and financial data.
• Upload and manage all documentation within the client management system.
• Prepare client portfolio reports and consolidated reports for reviews.
• Maintain diary systems and manage client review schedules.

Portfolio & Operational Support

• Provide administrative support to Portfolio Managers and Client Relationship Managers.
• Ensure mandates and applications are correctly prepared and submitted.
• Monitor tasks and workflows through the CRM system.

Marketing & Client Engagement

• Assist with the organization and coordination of client events.
• Support communication with clients in line with the client management plan.
• Assist with RSVP management and event coordination.

Office Support

• Assist with general office administration.
• Manage meeting room bookings, stationery orders, and office supplies.
• Support general practice operations where required.

Requirements

• 2–3 years’ experience in the financial services industry advantageous.
• Experience supporting financial planners or wealth advisors preferred.

Qualifications

• Relevant tertiary qualification or financial services courses advantageous.

Knowledge

• Understanding of financial planning practices
• Knowledge of FAIS and FICA legislation

Skills & Competencies

• Strong administrative and organizational skills
• High attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and deadlines
• Strong client service orientation
• Proactive and solutions-driven approach
• Ability to work both independently and collaboratively
• Professional and confidential handling of client information

Technical Skills

• Microsoft Office (Excel, Word, Outlook)
• CRM systems (experience with financial planning software advantageous)

***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***