Job Description
About the Role
We are seeking a highly motivated and detail-oriented Reservations Team Lead to join our luxury Game Lodge / Resort / Hotel Group in North Gauteng. As a key member of our Central Reservations Department, you will be responsible for leading a small team and delivering exceptional guest experiences while driving revenue growth and promoting attention to detail.
Key Responsibilities
- Leading a small team within the Central Reservations Department
- Managing the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
- Promoting sales, cross-selling, and upselling of various products within the portfolio
- Reservation status management and SOP implementation
- OTA management
- Team training and support
- Managing cancellations, modifications, and refund requests efficiently
- Maintaining compliance with all company policies and procedures
- Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts, and inventory management
- Preparing expected arrival reports and managing communication processes to lodge operations teams
- Handling daily correspondence and maintaining up-to-date files
- Ensuring systems are accurate and organized
Requirements
- Proven experience in a similar role or as a senior reservations consultant
- Team player with high level of dedication and leadership
- Excellent computer skills (MS Office, MS Excel, PowerPoint)
- PMS system knowledge – Nebula, eRes, and Opera would be advantageous
- Proficiency in English
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- The package includes a mandatory 5% deduction toward the company’s provident fund.
- Medical Aid is available as part of the CTC package.
- Remuneration will be discussed at interviews or upon individual requests.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Check your social media privacy settings and ensure public content is professional.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town: Network & IT Support Field Technician posted by Hire Resolve
a technology platform that provides consumer service management and rating solutions is seeking an ideal Network & IT Support Field…
View JobSandton: Financial Reporting Supervisor posted by Hire Resolve
A prominent player in the mining industry is seeking a Supervisor Financial Reporting to join their team. The successful candidate…
View JobGauteng: Junior Marketing Coordinator posted by Signa Opportunity
About The RoleThe Junior Marketing and Sales Coordinator will provide administrative and operational support within the marketing function while also...
View JobBallito: HR Manager posted by Bright Placements (PTY) Ltd
Minimum RequirementsBachelor’s degree or diploma in:Human Resource ManagementIndustrial PsychologyBusiness Administration5–8 years HR experience (preferably...
View JobJohannesburg: Electronics Test & Repair Manager posted by Hire Resolve
A South African Original Equipment Manufacturer (OEM) that designs and manufactures a range of consumer electronics is seeking an experienced…
View JobSouth Africa: Site Supervisor posted by Bright Placements (PTY) Ltd
ExperienceProven experience as a Site Supervisor or Foreman in construction or industrial environmentsExperience working on installation or infrastructure...
View Job
Browse Employers
Job Alerts