Job Description
Overview
A well-known Hospitality Group seeks an accomplished General Manager to lead a flagship luxury safari reserve set within a pristine wilderness landscape. This is a senior, hands-on leadership appointment for a hospitality professional who combines refined guest experience delivery with commercial acumen, operational discipline, and a genuine commitment to conservation.
You will reside on site and take full accountability for the end-to-end performance of the reserve, ensuring world-class standards across guest experience, safari operations, facilities, people leadership, compliance, and financial results.
The Role
Reporting to executive leadership, the General Manager is the custodian of the reserves reputation, culture, and performance. You will lead multiple departments in a remote environment, align teams behind a unified service vision, and ensure the property operates seamlessly at luxury hospitality standards while respecting environmental and conservation priorities.
Key Responsibilities
Operational Leadership
- Direct oversight of lodge operations, safari operations, maintenance, conservation support, finance, stores, and security
- Ensure seamless coordination between departments to deliver flawless guest journeys
- Maintain exceptional lodge presentation, asset care, and preventative maintenance culture
- Oversee logistics and procurement in a remote, off-grid environment
Guest Experience Excellence
- Uphold and elevate luxury service standards across all touchpoints
- Host VIP guests and ensure personalised, memorable safari experiences
- Monitor guest feedback, implement service improvements, and protect brand reputation
Financial & Commercial Management
- Full budget ownership, cost control, and performance accountability
- Drive revenue optimisation and expense discipline without compromising standards
- Manage stock control, procurement efficiency, and waste reduction
- Produce accurate financial and operational reporting
People Leadership & Culture
- Lead, mentor, and develop a diverse, multi-disciplinary on-site team
- Embed a high-performance, service-driven culture
- Ensure effective workforce planning, training, and succession readiness
- Foster morale and teamwork within a live-in environment
Compliance, Risk & Conservation Alignment
- Ensure adherence to hospitality, conservation, and health & safety regulations
- Support conservation principles and sustainable tourism practices
- Maintain strong relationships with owners, partners, and stakeholders
- Safeguard the reserves ethical, environmental, and operational standards
Candidate Profile
- Minimum 8+ years senior leadership experience within luxury lodges or private game reserves
- Proven track record as a General Manager or Senior Lodge Manager
- Strong financial management and operational control capability
- Experience managing remote or off-grid hospitality environments
- Deep appreciation for conservation and sustainable tourism
- Emotionally intelligent leader able to inspire teams in a live-in setting
- Comfortable acting as custodian of guest experience and brand standards
- Willing and able to reside on site
Qualifications
- Qualification in Hospitality Management, Business, or Tourism (preferred)
- Exposure to conservation, wildlife environments, or safari operations advantageous
Remuneration & Benefits
- Very Competitive Monthly salary Negotiable
- On-site accommodation provided
- Meals provided
- Uniforms and laundry service provided
- Annual leave
- Additional Benifits will be discussed in the interview
Why This Role Is Exceptional
This is not a conventional lodge management position. It is a holistic leadership role within a high-profile safari reserve where operational excellence, guest experience, conservation ethos, and team culture converge. The successful candidate will take stewardship of a property recognised for its wilderness setting, refined hospitality, and immersive safari offering.
Applications are invited from suitably qualified hospitality leaders who are ready to take ownership of a premier safari operation within a respected hospitality portfolio. Applications to : Attention – Butch Mollett , Email – .za Mobile/WhatsApp : (***)***-****69
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in South Africa
The tourism and hospitality industry in South Africa is generally thriving, with many local and international businesses seeking skilled professionals to cater to the growing demand for travel and entertainment options. Typically, this sector offers a wide range of job opportunities across various industries, including leisure, education, and corporate sectors.
Salary expectations for roles within the tourism and hospitality industry can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be in line with or slightly above those found in the broader service industry. However, it’s essential to note that actual salaries may differ significantly due to variations in these factors. For example, a hotel manager in a large international chain may earn significantly more than an entry-level receptionist at a smaller local establishment.
Common skills required for roles in the tourism and hospitality industry include excellent customer service skills, language proficiency (English and/or Afrikaans), communication and problem-solving abilities, and adaptability in fast-paced environments. Additionally, many employers seek candidates with experience in food and beverage management, event planning, or marketing and sales. Other valuable skills include digital literacy, analytical thinking, and leadership potential.
The tourism and hospitality industry commonly employs professionals in various sectors, including financial services sector (e.g., tour operators, travel agencies), technology industry (e.g., app development, online booking platforms), manufacturing sector (e.g., food and beverage production), as well as local businesses catering to the needs of tourists and visitors. These industries often require individuals with a strong understanding of the local market, cultural sensitivity, and knowledge of regional attractions.
Career progression opportunities in the tourism and hospitality industry are diverse and varied. Typically, entry-level positions can lead to roles such as department manager or team leader within a few years, while more experienced professionals may take on senior management positions or start their own businesses. Ongoing development and education can help individuals stay up-to-date with industry trends, enhancing their skills and career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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