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South Africa: Senior Consultant (Inbound) – Fourways posted by HotelJobs

Job Description

About the Role

HotelJobs, a collection of owner-operated Safari Camps and Safaris in Botswana; Namibia and South Africa, is seeking a dynamic and driven Senior Reservations & Travel Consultant based in Fourways. We are looking for an individual who can provide exceptional full reservation travel and sales services to secure business and promote future growth for the Company.

Key Responsibilities

  • Offer a personalised booking service for all bookings whether directly or in back-up role.
  • Responding to trade enquiries efficiently and timeously.
  • Communication with clients, offering quick turnaround times and a professional service.
  • Responding to all product queries or concerns relating to bookings.
  • Providing availability and costs / quotes for bookings.
  • Making reservations using TourPlan / TMIS.
  • Managing booking status throughout the reservation process (quote, cancelled, provisional, confirmed and invoiced).
  • Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
  • Liaising with Product Management to ensure best possible services to the guests in respect of guest information and requirements.
  • Providing lodge information and relating documentation to clients where appropriate WETU itineraries / pre-tour & departure information.
  • Managing yield to ensure that we maximise occupancy and the rate achieved.
  • Convert sales by offering excellent response times, providing alternative dates / products, offering approved discounts where budget is a constraint.
  • Gain knowledge of all products so you can add value to clients.

Requirements

  • Matric Certificate.
  • Tertiary certificate in travel related field desirable.
  • At least 3-5 years relevant experience in a similar environment.
  • Fluent in speaking and writing in the English language.
  • Ability to adapt to a dynamic work environment and support different teams when needed.
  • Ability to work fast and accurately.
  • Service and detail orientated.
  • Shows empathy, care and understanding when dealing with clients.
  • Good interpersonal skills.
  • Willingness/ability to share information.
  • Ability to multitask and work under pressure.
  • Sales driven.
  • IT savvy.
  • Be driven by self-motivation and the company values.
  • Self-starter with a natural curiosity about travel, strong desire to learn.

Qualifications

None mentioned.

Salary & Benefits

Not applicable.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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