South Africa: Senior Debt Collection Agent

Qualifications: Matric (Grade 12) required; a Diploma or Degree in Finance, Credit Management, or Business Administration is advantageous. Minimum 35 years experience in debt collection, with at least 12 years in a senior or supervisory capacity. Knowledge of the National Credit Act, Debt Collectors Act, and POPIA (South African context). Experience in high-volume collections and handling corporate/complex accounts preferred. Skills and Competencies: Strong negotiation and persuasion skills. Excellent communication (verbal and written). Analytical and problem-solving ability. Ability to handle difficult conversations professionally. Knowledge of debt collection procedures, legal processes, and credit risk management. Strong leadership and mentoring skills. High attention to detail and accuracy. Proficiency in MS Office and debt collection software/CRM systems. Benefits & work setup Medical insurance Uncapped commission and incentives Limited overtime (better balance) WFH after 3 months for proven performers (performance-based Key Responsibilities: Manage a portfolio of high-value or complex delinquent accounts. 4 years call-centre experience (inbound & outbound) with proven collections/negotiation results Contact debtors via telephone, email, and written correspondence to negotiate repayment plans. Conduct in-depth account reviews, reconciliations, and investigations of overdue accounts. Escalate unresolved cases to legal or external collection agencies where necessary. Mentor, coach, and support junior debt collection agents in best practices. Monitor daily collections performance and contribute to achieving departmental targets. Prepare regular reports on collections progress, debtor performance, and risk exposure. Ensure compliance with debt collection laws, regulations, and company policies. Work closely with internal teams (finance, legal, customer service) to resolve account issues. Maintain accurate records of all collection activities and debtor communications. Target-driven, competitive, resilient under pressure; strong computer navigation Hit hourly/daily/weekly/monthly productivity and QA standards; contribute to team targets Record every interaction accurately, keep data current, and respect POPIA. Negotiate sustainable repayment arrangements and rehabilitate debtors with options approved by clients. Communicate clearly with all stakeholders. How to Apply: