South Africa: Senior Inbound Consultant (Boutique Dmc) – Ct / Jhb (Hybrid / Remote) posted by Phoenix Recruitment

Inbound DMC is looking for a Senior Inbound Consultant. Specializing in crafting exceptional experiences for discerning travellers from around the world with focus on the North America market, you will be curating bespoke journeys through Southern & East Africa that leave lasting impressions. You will be responsible for providing outstanding inbound travel services to clients, including itinerary planning, creating and managing bookings and providing accurate travel documentation & information . You will also maintain relationships with suppliers and handle any issues that may arise while clients are travelling. This role can be based in Cape Town or Johannesburg and offers flexible working arrangements, including remote, hybrid or in-office based in Heidelberg, Gauteng. Duties: Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately Managing all aspects of tours from quoting through to post tour file closure Ensuring your in-country guest tours run smoothly and without error Being on call for your in-country guests after hours while they are travelling Tour administration to be maintained and accurate Booking all services for your tours Coordinating all invoicing / payments for your tours with accounts Reconfirmation of all services prior to travel Preparation of Travel documents Requirements: Grade 12 Formal Travel & Tourism qualifications Minimum 3 years of proven experience as a luxury inbound travel as a consultant Exceptional interpersonal and communication skills, with the ability to interact effectively with high-profile clients & agents Knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa Excellent written and verbal command of the English language Proficiency in Tourplan is essential Proven ability to work effectively in a team and independently. Crisis management and problem-solving skills. Attention to detail and organizational skills. Ability to handle high volumes of work without compromising on accuracy Working with a sense of urgency and meeting deadlines