Job Description
About the Role
We are seeking an experienced Senior Inbound Consultant to join our Premier Inbound DMC based in Kloof, Durban. The ideal candidate will have a deep understanding of the luxury safari industry in South Africa and Africa, with extensive knowledge of 5-star properties in these regions, including Seychelles and Mozambique. As a key member of our team, you will be responsible for managing all aspects of the reservations process, from initial client requests to final travel documentation.
Key Responsibilities
- Assume responsibility for all aspects of the reservations process
- Quote, book, invoice, check payment, request payment, prepare and send out final travel documents
- Acknowledge quote and/or booking requests on the day of receipt
- Plan itinerary with careful consideration and thought
- Offer two or three suggested itineraries and clearly explain the thought process behind each
- Follow up on provisional bookings and confirm or release them prior to being chased by suppliers
- Check special requests have been actioned and acknowledged by suppliers
- Send out deposit invoices, check a deposit has been received, and forward to suppliers if necessary
- Assist with rate, invoice, and credit note queries in the Accounts Department
- Advise on child and cancellation policies
- Check full payment has been received prior to sending out travel documents
- Contact clients at least once during their time on the ground
- Act as emergency contact person for clients whilst they are traveling
- Attend supplier presentations and in-house training sessions
Requirements
- Matric certificate
- Tertiary certificate in Travel & Tourism / Hospitality
- At least 4-5 years’ experience in the Inbound Travel market
- Senior experience in handling customer relationships and developing/promoting product and building journeys in the inbound travel industry
- In-depth knowledge of South Africa & Africa, including Mozambique, Mauritius, and Seychelles
- Personal or educational travel experience
- Computer Literate (Microsoft Office: Outlook, Teams, Excel, Word)
- Working knowledge of TourPlan or similar booking/operating system
- Excellent attention to detail, dynamic, creative, organised, and excellent communication skills
- Ability to problem solve and maintain high quality output
- Strong financial skills, self-starter with high integrity level and ethical conduct
Qualifications
None mentioned in the original job description.
Salary & Benefits
Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in ZA
The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.
Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.
Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.
The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.
Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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