Job Description
Administrative Duties:
- Manage the full administration of client portfolios including switches, withdrawals, contributions, pension transfers, and payments and quarterly reviews.
- Process new business and ongoing service requests across a wide range of products (Allan Gray, AIMS, Old Mutual, Credo, SwissQuote, etc.)
- Ensure timely and accurate lodgement of applications and compliance documentation.
- Maintain accurate and up-to-date records on Xplan and other provider platforms.
- Liaise with product providers, platforms, and internal teams to ensure seamless client service.
Compliance & Technical Knowledge:
- Apply working knowledge of regulations, compliance standards, and advice documentation requirements.
- Ensure all actions and documentation meet legislative and internal audit requirements.
- Understand the technical aspects of financial products and how they apply to different client strategies.
Team Leadership & Development:
- Support and mentor junior administrative staff in day-to-day tasks and long-term development.
- Delegate responsibilities appropriately, ensuring efficiency and high-quality service delivery.
- Provide training in administrative procedures, systems (e.g., Xplan, provider platforms), and compliance practices.
- Contribute to the continuous improvement of processes and operational workflows.
Skills & Experience Required:
- Minimum 4–5 years’ experience in a Wealth Management / Financial Planning Administration role.
- Proficient in Xplan and various financial provider systems.
- Strong knowledge of Local and Offshore Investments, Pensions, Endowments, RAs and Estate Planning.
- Demonstrated understanding of the regulatory environment and advice compliance frameworks.
- Excellent organisational and time management skills with a high attention to detail.
- Clear communicator with strong interpersonal skills and the ability to build rapport with internal and external stakeholders.
- Experience in (or a strong desire to grow into) a leadership or managerial role.
Desirable Qualifications:
Understand the technical aspects of financial products and how they apply to different client strategies.
- Diploma or Certificate IV in Financial Services (or working toward).
- Management or leadership training/certification (advantageous but not essential).
- Previous experience leading or mentoring a small team.
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