Job Description
About the Role
We are seeking a highly experienced Service Supervisor to join our luxury 5* Game Lodge in the Sabi Sands area. As the face of our lodge, you will be responsible for ensuring exceptional guest service and maintaining high standards of quality and consistency across all aspects of food, beverage, and service.
Key Responsibilities
- Ensure consistency in services and products offered
- Monitor staff and patron activities to ensure liquor regulations are obeyed
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring required profit margins are met
- Assist in developing and implementing specialty drinks including welcome, morning and evening drinks
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management
- Investigate guest complaints where required
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity
- Maintain par levels for crockery, cutlery, and glassware
- Review beverage menus and analyse recipes to determine labour and overhead costs and assign prices to menu items
- Maintain beverage and service equipment inventories and keep inventory records
- Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services
Requirements
- Grade 12
- Formal hospitality qualification
- Experience of the highest level of F&B customer service in a luxury environment
- Knowledge of local, regional and international wines, and other beverages
- Knowledge of food and cooking methods, product and supply
- Knowledge and understanding of stock procedures and control
- Knowledge on the operation of all appliances and equipment
- Good knowledge of hygiene and all cleaning products used
- Basic knowledge of planning, budgeting and departmental administration
Qualifications
No formal qualifications mentioned in original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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