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South Africa: Technical Project Manager (Tpm) posted by Datafin

Date 2024-12-28
Job Title Technical Project Manager (Tpm)
Employer Datafin
More Information
Salary 0
Category It Computer
Location South Africa
/ South Africa

Job Summary

Technical Project Manager (TPM)

ENVIRONMENT:
Technical Service Delivery Manager / NOC Application Manager Technical Project Manager (TPM) who will be leading and managing platform implementation and enhancement projects, ensuring timely delivery, quality, and alignment with business objectives. This role requires a deep understanding of the platform, strong project management skills, and the ability to manage both technical and business stakeholders. The ideal candidate will possess hands-on technical knowledge of Platform and experience managing complex ITSM and ITOM projects from start to finish.
DUTIES:
Project Planning & Execution:
  • Develop and manage detailed project plans for platform implementations, upgrades, and integrations, covering all phases from requirements gathering to deployment and support.
  • Lead cross-functional teams, including developers, administrators, and business analysts, ensuring successful project delivery on time, within scope, and budget.
  • Drive regular status meetings, keeping all stakeholders updated on project progress, risks, and issues.
Stakeholder & Client Management:
  • Act as the primary point of contact for internal and external stakeholders regarding project scope, timelines, and deliverables.
  • Ensure clear communication of project goals and deliverables between technical teams and business stakeholders.
  • Manage stakeholder expectations, resolving conflicts, and ensuring alignment with the project`s strategic goals.
Platform Implementation & Integration:
  • Lead the implementation of various Platform modules, including ITSM, ITOM, HRSD, CSM, and other custom solutions.
  • Collaborate with Platform architects and developers to design solutions that meet business requirements and adhere to best practices.
  • Oversee the integration of Platform with other enterprise systems (e.g., CRM, ERP, IT monitoring tools) to ensure seamless functionality and data flow.
Resource & Team Management:
  • Coordinate and manage project resources, ensuring the right skill sets are available for timely and effective delivery.
  • Manage vendor relationships and third-party consultants involved in the Platform implementation process.
  • Mentor and guide junior team members, fostering a collaborative and results-driven work environment.
Risk & Issue Management:
  • Identify, assess, and manage project risks, developing mitigation plans and ensuring timely resolution of issues.
  • Proactively manage any project changes, ensuring they are well documented, communicated, and approved by stakeholders before implementation.
  • Ensure compliance with all relevant regulatory requirements and internal IT governance standards.
Quality Assurance & UAT:
  • Coordinate with QA teams to ensure Platform solutions are thoroughly tested, free of defects, and meet business requirements.
  • Oversee User Acceptance Testing (UAT) processes, ensuring any issues are resolved before go-live.
  • Ensure project deliverables meet Platform best practices, and technical documentation is complete.
Post-Implementation Support:
  • Manage the transition from project delivery to operational support, ensuring all necessary documentation, training, and handover to the support team is completed.
  • Support ongoing enhancement requests, maintenance activities, and platform optimization efforts.
Project Reporting & Metrics:
  • Track and report on project performance metrics such as on-time delivery, budget adherence, user adoption, and system performance.
  • Provide regular updates to senior leadership on project status, KPIs, and any risks or issues requiring attention.
REQUIREMENTS:
  • Bachelors degree in Computer Science, Information Technology, Engineering, or related field.
  • 3-5+ years of experience managing IT projects, specifically Platform implementations, with a solid understanding of ITSM and ITOM processes.
  • Strong technical knowledge of the Platform, including experience with Platform implementations, configuration, and customizations.
  • Proven ability to manage multiple projects simultaneously, delivering on-time and within scope.
  • Experience with Agile and Waterfall project management methodologies, and tools such as Jira, MS Project, and Platform PPM.
  • Ability to effectively manage relationships with technical and non-technical stakeholders, including C-suite executives.
  • Experience working with vendors and external consultants in delivering large-scale enterprise solutions.
Preferred Qualifications:
  • Platform certifications (e.g., Certified System Administrator, Certified Implementation Specialist for ITSM, ITOM, or HRSD).
  • PMP, PRINCE2, SAFe or Agile certifications.
  • Familiarity with ITIL best practices and other IT service management frameworks.
  • Experience managing Platform integrations with third-party systems (CRM, ERP, etc.).
ATTRIBUTES:
  • Strong problem-solving skills, with the ability to think critically and act proactively.
  • Excellent communication and interpersonal skills, capable of managing relationships with technical teams and business stakeholders.
  • Highly organized, detail-oriented, and results-driven, with the ability to work in a fast-paced environment.
  • Adaptability and flexibility to manage shifting priorities and requirements.
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Technical Project Manager (Tpm) position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-12-28 at 16:09:56 in the It Computer category

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