Job Description
Role Overview:
The Manager of Training & Systems Support is a senior leadership role responsible for overseeing client software training, data implementation, and ongoing support. This role ensures clients adopt and maximise the value of the organisations software solutions through effective team leadership, strategic planning, and customer-focused delivery.
Key Responsibilities:
- Lead and mentor a team of training, implementation, and support professionals.
- Oversee end-to-end software implementations, coordinating with internal stakeholders.
- Develop and deliver tailored training programs and high-quality learning materials.
- Manage client support, monitor satisfaction, and drive continuous improvement.
- Collaborate with Product, Account Management, and Client Success teams to enhance adoption and retention.
- Plan and manage projects, timelines, and resources effectively.
Qualifications & Experience:
- Bachelors degree in Business, Information Systems, Education, or related field; postgraduate preferred.
- 710 years experience in software training, implementation, and client support, including at least 3 years in a leadership role.
- Strong understanding of SaaS platforms, change management, and adult learning methodologies.
- Excellent communication, leadership, and stakeholder management skills.
Core Competencies:
Strategic thinking, leadership, project management, customer focus, adaptability.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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