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Stellenbosch: Junior Service Advisor posted by Merand Corbett & Associates

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Job Description

About the Role

The Junior Service Advisor role at Merand Corbett & Associates involves providing exceptional customer service, scheduling appointments, and managing repair orders in a fast-paced automotive environment.

Key Responsibilities

  • Welcome customers and provide professional, friendly service
  • Schedule service and maintenance appointments
  • Prepare and manage repair orders and service documentation
  • Communicate with customers regarding service progress and repairs
  • Liaise with technicians to ensure efficient workflow and turnaround times
  • Provide clear explanations of maintenance and repair work to customers
  • Promote service products, accessories, and maintenance plans where appropriate
  • Follow up with customers to ensure satisfaction with completed services
  • Maintain accurate service records and administrative documentation

Requirements

  • Minimum 1 year experience in customer service, retail, or a contact centre environment
  • Strong interpersonal and communication skills
  • Excellent organisational and administrative abilities
  • Fully bilingual in English and Afrikaans
  • Basic computer skills (Microsoft Word, Excel, and Email)
  • Basic knowledge of automotive terminology or mechanics would be advantageous

Qualifications

Matric / Grade 12 required

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Motoring Jobs in Western Cape

The Other Motoring industry in Western Cape, South Africa is generally a dynamic field with various opportunities available for those with the right skills and experience. The job market trend in this region typically sees an increase in demand for professionals who can provide high-quality services to motorists.

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Salaries for roles within the Other Motoring industry in Western Cape are often broad-based, depending on factors such as level of experience, company size, and industry sector. Typically, salaries range from R400 000 to R800 000 per annum, although this range may vary significantly based on individual circumstances. For instance, senior management positions or those in smaller, specialist companies may command higher salaries, while entry-level roles in larger organisations might start at the lower end of this range.

Common skills required for careers within the Other Motoring industry include a strong understanding of vehicle maintenance and repair, as well as excellent communication and customer service skills. Additionally, technical expertise in areas such as diesel mechanics, electrical systems, or alternative fuel technologies is often highly valued. Many professionals in this field also possess certifications from reputable organisations, such as the Automotive Industry Association (AIA) or the South African Bureau of Standards (SABS). Other useful skills include problem-solving, time management, and adaptability.

The industry sectors that commonly employ roles within the Other Motoring field are varied, but typically include automotive dealerships, independent repair shops, vehicle manufacturers, and fleet management companies. Government departments responsible for transportation and infrastructure also often require professionals with expertise in this area.

For those interested in pursuing a career within the Other Motoring industry, there are many opportunities for career development and progression. Common paths include moving into senior technical roles or taking on leadership responsibilities within smaller businesses. With experience and additional qualifications, professionals can also explore opportunities in related fields, such as automotive engineering or supply chain management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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