Job Description
REQUIREMENTS:
- Grade 12 and relevant tertiary qualification, with 3+ years Reservations Manager experience (within the luxury/5* environment strongly preferred).
- Strong leadership, communication, and people management skills.
- Proficiency in hotel booking systems (e.g., Protel Air or similar), as well as experienced in MS Office and Excel.
- Knowledge of revenue management principles and systems.
- Exceptional attention to detail and organisational abilities.
- Guest-focused with excellent interpersonal skills.
- Ability to work under pressure in a fast-paced luxury environment.
- Availability to work within opening hours (e.g. public holidays, weekends as required).
RESPONSIBILITIES:
- Manage and lead the reservations team, providing coaching, training, and motivation.
- Oversee all aspects of the reservations process, ensuring a seamless guest experience from
inquiry to confirmation. - Maximize room revenue through strategic inventory management and collaboration with the
Lodge Sales Manager and external stakeholders. - Ensure accurate data management, reporting, and system maintenance on Protel Air.
- Handle VIP bookings, special requests, and problem solving with professionalism.
- Managing all incoming emails, phone calls and messages as required and ensure all guests
receive the best service possible. - Work closely with other Heads of Departments and attend meetings, write reports and provide feedback as required.
This is a live-out position.
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