Job Description
REQUIREMENTS:
- Grade 12 and relevant tertiary qualification, with 3+ years Reservations Manager experience (within the luxury/5* environment strongly preferred).
- Strong leadership, communication, and people management skills.
- Proficiency in hotel booking systems (e.g., Protel Air or similar), as well as experienced in MS Office and Excel.
- Knowledge of revenue management principles and systems.
- Exceptional attention to detail and organisational abilities.
- Guest-focused with excellent interpersonal skills.
- Ability to work under pressure in a fast-paced luxury environment.
- Availability to work within opening hours (e.g. public holidays, weekends as required).
RESPONSIBILITIES:
- Manage and lead the reservations team, providing coaching, training, and motivation.
- Oversee all aspects of the reservations process, ensuring a seamless guest experience from
inquiry to confirmation. - Maximize room revenue through strategic inventory management and collaboration with the
Lodge Sales Manager and external stakeholders. - Ensure accurate data management, reporting, and system maintenance on Protel Air.
- Handle VIP bookings, special requests, and problem solving with professionalism.
- Managing all incoming emails, phone calls and messages as required and ensure all guests
receive the best service possible. - Work closely with other Heads of Departments and attend meetings, write reports and provide feedback as required.
This is a live-out position.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Dress professionally for interviews, even if the company has a casual dress code.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Westville: Senior Quantity Surveyor posted by Hire Resolve
Hire Resolve is seeking a detail-oriented Senior Quantity Surveyor to join a reputable construction firm based in Westville (Durban). In…
View JobPretoria: Industrial Engineer – Aerospace industry posted by Hire Resolve
Hire Resolve's client is seeking a skilled Industrial Engineer to join their team in the aerospace industry in Gauteng. The…
View JobJohannesburg: REVIT Technical Designer posted by Hire Resolve
Hire Resolve is seeking a talented REVIT Technical Designer to join a reputable firm. The ideal candidate will have a…
View JobPretoria: Industrial Engineer posted by Hire Resolve
Hire Resolve is seeking a talented Industrial Engineer to join our client's dynamic team in the Aerospace and Manufacturing industry.…
View JobCape Town: Project Engineer posted by Hire Resolve
Hire Resolve is seeking a motivated Project Engineer specializing in the energy sector to join our client's team in Cape…
View JobSandton: Interior Designer posted by Hire Resolve
Hire Resolve is looking for an Intermediate Interior Designer to join a talented team in Sandton. In this role, you…
View Job
Browse Employers
Job Alerts