Claims Management:

• Oversee the entire claims process, from initial lodgments to settlement, ensuring compliance with policy guidelines and USA industry regulations.
• Assess and validate claims accurately, while identifying and preventing potential fraudulent claims with the support of their tools and training.

Sales & Retention:

• Engage with customers to understand their insurance needs, follow up on quotes, and drive sales.
• Proactively work on policy retention by addressing customer concerns and reviewing existing policies.

Customer Support:

• Provide friendly, professional support via calls, emails, and live chat, ensuring clear communication and guidance.
• Resolve customer disputes or complaints promptly and effectively.

Team Collaboration & Admin:

• Work closely with the team to achieve sales, claims, and service targets.
• Ensure all customer interactions are logged and tasks completed within service level agreements (SLAs).
• Identify recovery opportunities and support the Third-Party Recovery team with relevant information.
• Stay informed about industry trends, competitor offerings, and USA regulatory updates.

 
 
Qualifications & Skills:
Experience: 2–3 years in customer service or claims handling, with a strong track record of meeting targets (references required).
Education: A school certificate is essential; a 3-year degree is preferred for its focus on critical thinking and problem-solving.
Bicycle Knowledge: Solid understanding of bicycles, components, brands, and repair assessments.
Insurance Familiarity: Basic knowledge of insurance products is a plus (training will be provided).
Soft Skills: Strong communication, empathy, and problem-solving abilities.
Growth Mindset: Ambition to learn, grow, and contribute to a thriving global business.
Location & Transport: Must have own transport and preferably reside in Stellenbosch or nearby areas.

Remuneration and Working Hours:
Working Hours:

• Full-time office based position with working hours of 5 pm–2 am (adjusted for daylight savings in March and November).

Remuneration & Perks:

• Competitive monthly base salary up to R23,000 CTC, plus R2,000 night shift allowance.
• Generous leave entitlement (21 days, plus an additional Birthday Leave day).
• Disability income benefit.
• Training opportunities and pathways for career progression within our global organisation.

Usa Customer Experience Expert position available in Western Cape, Stellenbosch. This job position was posted by Merand Corbett & Associates. The job has been posted as a char8000 ad on 2025-03-31 at 01:00:36 in the It Computer category

Click Go Apply to apply online!

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